Thank you very much for choosing to travel with us and for taking the time to share your feedback. We're truly sorry to hear that certain aspects of your recent journey did not meet expectations, and we greatly appreciate your honest reflections.
First and foremost, please accept our sincere apologies for the issue regarding your husband’s medical requirement. We completely understand how important it is to have access to a refrigerator for insulin storage, and we are very sorry that this was not arranged as promised. We regret the clear breakdown in communication between our reservations team and your Travel Director on the ground. This should have been managed more carefully, and we are reviewing our internal processes to ensure important information like this is consistently communicated to the right people ahead of time.
We also appreciate your comments regarding the itinerary. Your suggestion to spend more time in the Cotswolds and Bath, and to reduce the time spent travelling up and down through Devon, has been noted and shared with our Product Team for their consideration. It’s helpful to receive guest insights that offer a more personal view of how time might be better spent during the tour.
We’re sorry to hear that the accommodation in Barnstaple did not meet your expectations and that the room was too small for your comfort. We do our best to select properties that reflect the character of the region while maintaining a suitable level of comfort, but we understand that space and practicality are equally important. Your feedback has been passed on to our Quality Control team for review with the hotel partner.
We’re grateful for your trust in choosing to travel with us and hope, despite the disappointments, you were still able to enjoy the beauty and charm of the destinations visited. We would love the opportunity to welcome you back on another Insight tour in the future one that better reflects your preferences and needs.
