Thank you for sharing your feedback on the Country Roads of Switzerland tour. We’re genuinely sorry to hear that your experience did not meet your expectations, particularly regarding the cancellation of the Glacier Express and the balance of leisure time. We understand how important this trip was to you, and we regret that certain elements did not go as planned.
While we aim to provide a well-paced itinerary with opportunities for both exploration and relaxation, more structured guidance during free time would have been helpful. Your suggestions about extending the stay in Grindelwald and including a visit to Lauterbrunnen are valuable and will be shared with our Product Department for future consideration.
We’re pleased to hear you enjoyed the hotel in Grindelwald and the scenic locations of our accommodations. We also take note of your comments regarding the food and the missed opportunity for activities like paragliding. These insights enable us to enhance the experience for future guests.
We understand the importance of receiving individual communication, especially when travelling with a companion. We appreciate your comment regarding communication preferences. To help ensure a smooth booking process and avoid any potential misunderstandings, our system is designed to send key information to the lead traveller on the booking. This enables us to maintain consistency and clarity, particularly when managing shared arrangements, such as accommodation and travel details.
Your feedback is crucial to us, and we will take it into consideration as we strive to enhance our services. We hope to have the privilege of serving you again in the future. Thank you for choosing us.