Thank you for sharing your feedback with us. We always like to know what we're doing right and where to improve. At Insight Vacations, we create our dining experiences to reflect each destination's rich and authentic flavours. It disappoints us to learn that you felt the meals on the tour fell short of the high standards we are recognised for.
Many of our guests enjoy the possibility of showing appreciation to our dedicated team, so we provide the option to pre-pay gratuities or extend them at the end of the tour. Still, all gratuities remain voluntary; however, we truly regret to learn of any discomfort caused by their request.
We were also truly troubled to learn of your disappointment with our Travel Director's actions on this trip, and we would like to confirm that these have been raised with their Manager directly to address and ensure that these concerns do not affect our guests going forward.
Please allow us to apologise for the discomfort experienced and reassure you that these comments have been forwarded to our Quality Control teams so that they can be investigated. Nevertheless, we hope you have taken many wonderful memories away from your time in Italy.
