Hi, thank you for your feedback. We’re very sorry that your order took longer than expected to arrive. Due to an unexpectedly high volume of orders, there was a slight delay in processing, which resulted in your order being delivered two days later than planned. We completely understand that this may have been frustrating and sincerely apologise for any inconvenience caused.
As an apology, we offered store credit, though we understand that you chose to decline. We truly appreciate your patience and your support, and we hope that you’re happy with your purchase despite the delay.
Best regards, Aleksandra, Management Team, My 1st Years