How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Imperial Rooms Reviews | Customer Service Reviews for https://www.feefo.com/reviews/imperial-rooms | Feefo

LG

Larraine Grover

4 years ago

What Larraine Grover said about Imperial Rooms:

I would recommend, I had curtains very nice and a good price fully lined fabulous

Admin

Imperial Rooms

4 years ago

Dear Customer, Thank you for taking the time to leave us a great review. We really appreciate your feedback. If you need any assistance in the future please do not hesitate to contact us. Kind Regards Umair Customer Service Advisor

Product reviews

Date of purchase: 06/07/2021

1

Trusted Customer

4 years ago

Good Service

We ordered, they delivered, all as expected with no delays and well packed.

Admin

Imperial Rooms

4 years ago

Dear Customer, Thank you for taking the time to leave us a great review. We really appreciate your feedback. If you need any assistance in the future please do not hesitate to contact us. Kind Regards Umair Customer Service Advisor

Product reviews

Date of purchase: 13/07/2021

1

EM

Erica Morland

4 years ago

What Erica Morland said about Imperial Rooms:

Told delivery would be 24 to 72 hours but took 6 days

Delivery ver slow

Product reviews

Date of purchase: 02/07/2021

1

JC

john crowcroft

4 years ago

What john crowcroft said about Imperial Rooms:

Satisfied with the goods

The only problem I had was no tracking just turned up

Admin

Imperial Rooms

4 years ago

Dear Customer, Thank you for taking the time to leave us a great review. We really appreciate your feedback. If you need any assistance in the future please do not hesitate to contact us. Kind Regards Umair Customer Service Advisor

Product reviews

Date of purchase: 02/07/2021

0

Trusted Customer

4 years ago

A new bedspread.

My order was processed quickly and the goods were sent promptly. The colour was as advertised and looks good. The material is all polyester which is to be expected at the price, not quite as...

Admin

Imperial Rooms

4 years ago

Helo, Alan Kent Greetings from Imperial Rooms. I hope you are doing well and please be informed that this is also shocking news for us. We do not have any representative who treats our customers like this as you stated, and we don't have multiple addresses, we have only one address which is mention below. We are trying our best to improve our services, Also informed you that we received our daily basis returns notification from our warehouse and we sort them within 24 to 48 working hours. As far as your issue is concerned and we want to sort out it as per your expectations, so I request you to please provide any form of evidence about your returned item such as (Tracking No, Postal receipt) or the address where you have returned, that proves us that the item has been returned to our returned address. We look forward to receives the information that is required to resolve this matter. As soon as you provided the details, that is being requested. I assure you this will be resolved as early as possible as according to your expectations. Your valuable assistance in this regard will be appreciated. Kind Regards, Umair Customer Service Advisor Imperial Homeware Ltd 269 Wellington Road Unit 1, Manthar Estate Handsworth, B20 2QQ Westmidlands, United Kingdom

Product reviews

Admin

Imperial Rooms

4 years ago

Helo, Alan Kent Greetings from Imperial Rooms. I hope you are doing well and please be informed that this is also shocking news for us. We do not have any representative who treats our customers like this as you stated, and we don't have multiple addresses, we have only one address which is mention below. We are trying our best to improve our services, Also informed you that we received our daily basis returns notification from our warehouse and we sort them within 24 to 48 working hours. As far as your issue is concerned and we want to sort out it as per your expectations, so I request you to please provide any form of evidence about your returned item such as (Tracking No, Postal receipt) or the address where you have returned, that proves us that the item has been returned to our returned address. We look forward to receives the information that is required to resolve this matter. As soon as you provided the details, that is being requested. I assure you this will be resolved as early as possible as according to your expectations. Your valuable assistance in this regard will be appreciated. Kind Regards, Umair Customer Service Advisor Imperial Homeware Ltd 269 Wellington Road Unit 1, Manthar Estate Handsworth, B20 2QQ Westmidlands, United Kingdom

Date of purchase: 14/03/2021

0

CS

Catherine Scott

Wooler Northumberland

4 years ago

What Catherine Scott said about Imperial Rooms:

Will buy again.very helpful

Admin

Imperial Rooms

4 years ago

Dear Customer, Thank you for taking the time to leave us a great review. We really appreciate your feedback. If you need any assistance in the future please do not hesitate to contact us. Kind Regards Umair Customer Service Advisor

Product reviews

Date of purchase: 18/06/2021

0

Trusted Customer

4 years ago

Fabulous bedding

Would order from here again great service and delivery times really quick my bedding is beautiful fabulous quality even better than the pictures

Admin

Imperial Rooms

4 years ago

Dear Customer, Thank you for taking the time to leave us a great review. We really appreciate your feedback. If you need any assistance in the future please do not hesitate to contact us. Kind Regards Umair Customer Service Advisor

Product reviews

Date of purchase: 16/06/2021

0

Imperial Rooms Reviews

Ready made Jacquard Eyelet Teal Bedroom Curtains, 90" x 90"More reviews of this product (13)View product websiteFabulous curtains would recommend them

Deep Quilted Strap 30 CM Mattress Protector Cover, KingMore reviews of this product (19)View product websiteGood quality and good value

Egyptian Cotton 4 piece Plain Beige Duvet CoversMore reviews of this product (2)View product websiteRough sheets not as comfortable as expected

Luxury Jacquard 3 Piece Quilted Chocolate Bedspread Set, DoubleMore reviews of this product (4)View product websiteVery pleased had the curtains last week.

Luxury Bedding Bedspread Set BurgundyMore reviews of this product (1)View product websiteAs mentioned above. Good service.

Plain Dyed Fitted Pillow Covers PinkMore reviews of this product (2)View product websiteJust not the colour I thought

Plain Dyed Pink 25cm Deep Fitted Sheets, KingMore reviews of this product (2)View product websiteJust not the colour I thought

Modern Area Brown & Beige Rug For Living Room, 60 x 110cm (2' x 3'7")More reviews of this product (1)View product websitelovely rug and i love the colours

5 Piece Burgundy Diamond Quilted Comforter SetMore reviews of this product (1)View product websiteThe quality was poor and the photograph on the website was misleading.

Jacquard Fully Lined Coffee Pencil Pleat CurtainsMore reviews of this product (2)View product websiteLove them hung them up today

Bedding Sets Quilted Bedspreads Duck Egg - DoubleMore reviews of this product (8)View product websiteFantastic quality colour was just as shown with duck egg blue it's not easy to get correct match so many different shades of it..but this was spot on absolutely love it

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?