Imperial Rooms Reviews

Hi, Dear Customer, We apologise for the inconvenience caused. Regarding your query, we would like to confirm that your parcel was successfully delivered at the same given address by yesterday (as the delivery was rescheduled by the recipient) through "XDP" having tracking No. ZDBDWG000308. You can also track your parcel through the link given below or contact us for a valid proof of delivery with the pictures of the house and GPS coordinates and signatures. https://xdp.co.uk/track.php?c=ZDBDWG000308&code=G76+8EP As concern to the next-day delivery charges, we will happily return it back to you. Please contact us at the following email address and we will be more than happy to resolve any further issues for you. It is also a point when the parcel is out for delivery, it is not possible for us to issue an instant refund to our valued customers. Thanks & Regards,

Dear Customer, Thanks for your reply. We will happily accept the return if the item is not as per your expectations. Moreover, we once again would like to bring in to your kind notice that the delivery date was changed by the recipient. And in your phone calls, you only demanded an instant refund from us while the parcel was on its way to you. We also understand that it is your right to give us negative or positive feedback according to your experience. We will definitely try to do our best to prevent a similar kind of situation in the future. Feel free to contact us at our official e-mail address at any time if you need any further assistance from us. Thanks,