We're sorry to hear that you struggled with the learning content. Our PRINCE2 Practitioner course content undergoes a strict accreditation process with Peoplecert, the accrediting body and sole examination institute for the PRINCE2 certification, so we can be certain that the content fully prepares candidates for passing the exams.
The PRINCE2 Foundation course covers all the theory of the framework, and then the Practitioner course shows you how to apply it, which is why it often refers back to the Foundation. You can't sit the Practitioner exam until you have passed the Foundation, so you should already have a good working knowledge of the PRINCE2 framework before starting the Practitioner course. In addition to this, our e-learning content includes an exam simulator, so you can test your knowledge, before doing the exam.
From our system, it doesn't look like you got in touch with our customer support team to ask for assistance with the content of the course. Our e-learning courses also include access to tutor support, and the team may have been able to give you access to the Foundation course content for a short period of time, as you prepared for your exam.
