I purchased a pair of whisper boots. They were odd ... one upper area was ruched and the other not. I asked for an exchange pair but they then refunded my money minus postage. I was annoyed by this...
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Nicola
Hotter Shoes
4 months ago
Thank you for your review. We are sorry to hear of your recent experience. If a customer receives an item and feels it is faulty, we ask the customer to contact us immediately, to enable us to resolve the issue promptly. Please be aware, if a customer makes any adjustments or alterations to an item, any warranty or guarantee is void.
A member of the team will look in to your refund and adjust it accordingly.
Kind regards,
Hotter Customer services.
This is my second pair of Whisper boots. Although they are comfortable, I noticed that the leather had changed from the very soft leather of my first pair to one which is harder and not so pliable....
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Nicola
Hotter Shoes
4 months ago
We are sorry to hear of your disappointment with the Whisper boots. We will be sure to pass your comments regarding the leather on to our Design Team. If you have any other queries, please do not hesitate to contact us.
Kind regards,
Hotter Customer services.
This is my second pair of wisper boots and I would thoroughly recommend them for fit, comfort and durability.
Nicola
Hotter Shoes
4 months ago
Thank you for your review of the Whisper boots. We are delighted to hear you have found the perfect style for all occasions and we will pass your feedback on to our Design Team.
Kind regards,
Hotter Customer services.
Hi ordered a pair of boots when they arrived the boot were different so I contacted customer service and they were great replacement boots arrived next day great fit good price too
Well done customer...
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Nicola
Hotter Shoes
4 months ago
Thank you for your review of the Whisper boots. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer services.
I actually sent the boots back because they did not fit and I did not want a larger size because other boots I have bought from you fitted me.
Nicola
Hotter Shoes
4 months ago
Thank you so much for reaching out to us. We are sorry to hear the Whisper boots were unsuitable. If you would like guidance on finding the best fit and style, just let us know. In the meantime, your comments will be shared with the relevant teams.
Kind regards,
Hotter Customer services.
Nice &comfortable nice ankle height ideal for walking in
Nicola
Hotter Shoes
4 months ago
Thank you for your review of the Whisper boots. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer services.
Pattern on right boot does not quite match the left .extra crease on left front of boot .
Nicola
Hotter Shoes
4 months ago
Thank you for your review of the Whisper boots. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer services.
Thank you so much for your review of the Whisper boots. It is always nice to hear from customers who have been pleased with our products and service. We will share your comments with the relevant departments.
Kind regards,
Hotter Customer services.
Top of zip stitching very scratchy and made my ankle sore
Nicola
Hotter Shoes
4 months ago
Thank you for your review. We are sorry to hear of your recent experience. If a customer receives an item and feels it is faulty, we ask the customer to contact us immediately, to enable us to resolve the issue promptly. Please be aware, if a customer makes any adjustments or alterations to an item, any warranty or guarantee is void.
If we can be of any assistance, then please get in touch.
Kind regards,
Hotter Customer services.
I already had a pair of these boots in brown, so I already knew how comfortable they were. I needed to replace an old pair of black boots and as Hotter had an offer on , I bought them. They are...
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Nicola
Hotter Shoes
4 months ago
Thank you for your review of the Whisper boots. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer services.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
