Rubbish in comparison to my last pair of Whisper boots. Didn’t feel like soft leather more like cheap plastic! I bought the same size but they were much smaller.
Poor customer service, they charge...
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Nicola
Hotter Shoes
7 months ago
Thank you for your review. We are sorry to hear of your recent experience. If a customer receives an item and feels it is faulty or of a poor quality, we ask the customer to contact us immediately, to enable us to resolve the issue promptly. Please be aware, if a customer makes any adjustments or alterations to an item, any warranty or guarantee is void.
If we can be of any help, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
I'm sure the boots were lovely, and can't fault the service Hotter provided, but sadly as I have narrow feet, the boots were uncomfortable for me and while thick socks helped the problem at the back,...
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Nicola
Hotter Shoes
7 months ago
We are sorry to hear of your disappointment with the Whisper boots. We will be sure to pass your comments on to our Design Team. If you have any other queries, please do not hesitate to contact us.
If we can be of any assistance, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
I’ve finally found boots that are easy to put on and comfortable to wear. Thank you
Sarah
Hotter Shoes
7 months ago
Thank you so much for taking the time to share your positive feedback. Your input is valuable, and we have passed your comments on to the appropriate departments.
Kind regards,
Hotter Customer Services.
This review is on behalf of my wife, who really loves these boots, and his her second pair.
Sarah
Hotter Shoes
7 months ago
Thank you so much for your review of Whisper. We are delighted to hear your wife is loving her new boots. Your comments will be shared with our Design Team.
Kind regards,
Hotter Customer Services
Extremely comfortable and warm and I love the dark Cherry? colour. Now have 2 pairs navy and the new one.
Sarah
Hotter Shoes
7 months ago
Thank you for your 5-star review. We are delighted to hear you are loving the style so much that you've purchased it in multiple colours. Your kind words will be shared with the Design Team.
Kind regards,
Hotter Customer Services.
Ordered a pair of boots and paid £63 unfortunately they were not wide enough and not as described.
Sent them back and received a refund of £56 only. Absolutely disgusting that they never refunded...
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Lilian
Hotter Shoes
7 months ago
We are sorry to hear the Whisper boots were not to your complete satisfaction. We endeavour to make our returns policy clear in our standard terms and conditions on our website and in our catalogues. Your feedback will be shared with the appropriate teams.
Kind regards,
Hotter Customer Services.
Absolutely amazing. I have had so much trouble with my left foot being too wide for most shoes and the EE fitting is fantastic. Thank you
Sarah
Hotter Shoes
7 months ago
Thank you so much for leaving a review for one of our popular styles, the Whisper boots. We are delighted to hear you are loving the style. Your comments will be shared with our Design Team.
Kind regards,
Hotter Customer Services.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
