We are sorry to hear the service you have received was not to the high standard we expect. We can see your order is on a pre-order status, we endeavour to keep customers updated of the status of their orders. Please be assured your comments will be passed on to the relevant departments.
Kind regards,
Hotter Customer Services.
Thank you for your review of the Thor GTX. We are delighted to hear you have found the perfect style for all occasions and we will pass your feedback on to our Design Team.
Kind regards,
Hotter Customer Services.
Thank you for your review of the Thor GTX. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
the shoes are very hard to get my feet into the shoes as the heal area to get my feet to enter the the shoe fabric has very little give I am sorry I am a 80 year gentle man my shoe size is nine ....
Ordered 2 different kinds but both felt on the small side/uncomfortable despite one of them being wide fit, returned both, out of pocket of £15 p&p and nothing to show for it.
Nicola
Hotter Shoes
5 months ago
Thank you for providing a review. We are sorry to hear the Thor GTX were not as wide as expected. The Thor GTX are designed with Dual fitting insoles, so if needing a wider fit one of the insoles can be removed. We can see from our records you returned your original order for a refund. We do offer free exchanges. We endeavour to make our returns policy clear in our standard terms and conditions on our website and in our catalogues. Your feedback will be shared with the appropriate teams.
Kind regards,
Hotter Customer Services.
Good afternoon,
We are delighted to see your 5-star rating! Thank you for taking the time to share your positive experience – it means a lot to us.
Kind regards,
Natalie
Customer Services Team
Soles thinner than I expected and shoes not as sturdy either. Very flexible uppers
Nicola
Hotter Shoes
6 months ago
Hi, thank you for taking time to leave a review. We are sorry to hear of your disappointment with the Thor GTX which is one of our most popular styles. Please be assured your feedback has been passed on to our Design Team.
Kind regards,
Hotter Customer Services.
This is my third pair, comfortable and hard wearing, good fit
Nicola
Hotter Shoes
6 months ago
Thank you for your review of the Thor GTX. We are delighted to hear you have found the perfect style for all occasions and we will pass your feedback on to our Design Team.
Kind regards,
Hotter Customer Services.
I already possess a pair of Thor II GTX shoes which I wear regularly and am very happy with. I am sure I will be as pleased with the new pair.
Sarah
Hotter Shoes
7 months ago
Thank you for your review. We are delighted to hear you are loving the style so much that you've purchased it in multiple colours. Your kind words will be shared with the Design Team.
Kind regards,
Hotter Customer Services.
Extremely disappointed. We have purchased several leather pairs of Thors. Using the catalogue, we ordered 2pairs of leather shoes, as shown in the picture, but were sent nubuck shoes instead. Not...
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Lilian
Hotter Shoes
7 months ago
Hi Diane, we are sorry to hear of your disappointment with the material used on the Thor II GTX shoes. This season the material for the uppers were waxed nubuck which is indicated as WN on the description of the shoes. We can advise our new season options will include a black leather version. Your comments will be shared with our Design Team.
Kind regards,
Hotter Customer Services.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
