Happy with the product but not happy with the short life of discount codes. The company is just trying to rush the customer into buying quickly. I am unlikely to buy from them again because of this...
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Nicola
Hotter Shoes
4 months ago
We are so sorry to hear that your experience did not meet your expectations. This is certainly not the standard of service we aim to provide, and we genuinely appreciate you bringing this to our attention.
We are sorry to hear you had missed out on the offer code.
If we can be of any assistance, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Very comfortable to wear, look smart, just what I wanted.
Nicola
Hotter Shoes
4 months ago
Thank you for your review of the Thor GTX. We are delighted to hear you have found the perfect style for all occasions and we will pass your feedback on to our Design Team.
Kind regards,
Hotter Customer Services.
Wore my new Thor 2 GTX shoes for the first time today (7th Jan), straight out of the box, on a 7 mile walk.
After only 1 mile, they felt like i was wearing a pair of comfy slippers.
Would highly...
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Nicola
Hotter Shoes
4 months ago
Thank you for your review of the Thor GTX. We are delighted to hear you have found the perfect style for all occasions and we will pass your feedback on to our Design Team.
Kind regards,
Hotter Customer Services.
Not even delivered yet. Why advertise if you can't deliver?
Nicola
Hotter Shoes
4 months ago
Thank you for your review. We are sorry to hear you have not yet received your order which is on a pre-order status. Unfortunately, it would appear there has been a delay in production which has impacted the despatch date. We can see from our records customers have been informed of this and we apologise if you were not aware of this change on this occasion. We will ensure your feedback is passed on to the appropriate departments.
Kind regards,
Hotter Customer Services.
Bought for my husband for Christmas.... got him to try them on when they arrived to check the fit.... never got them back to go under the tree!! I think that speaks for itself.....
Nicola
Hotter Shoes
4 months ago
Thank you for your review of the Thor GTX. We are delighted to hear your Husband has found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
I purchased the Thor II GTX shoes to replace a pair that I have had for some time. I have used Hotter shoes for many years, and have always been very pleased with them. Apart from the last two pairs,...
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Nicola
Hotter Shoes
4 months ago
Thank you for taking time to leave a review, we really appreciate it. We are sorry to hear the Thor GTX shoes are not to your complete satisfaction. Your feedback regarding the material and your comments will be passed on to the relevant departments.
Kind regards,
Hotter Customer Services.
I bought these to replace Thor II GTX shoes I bought in 2018 which only now are showing signs of wear.
The new ones look fine though were a slightly tighter fit, but since they are dual fit,Ii...
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Nicola
Hotter Shoes
4 months ago
Thank you for your review of the Thor GTX. We are delighted to hear you have found the perfect style. Your feedback regarding the aftercare items not being displayed in the catalogues will be passed on to our relevant teams. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
This is the second pair of Thor GTX shoes i've purchased. These don't fell quite a comfortable straight off as my previous pair did but I'm sure they will 'run-in' fine.
My first pair are still...
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Lesley
Hotter Shoes
4 months ago
Hi Adrian, Thank you so much for your review of the Thor II GTX shoes. We are delighted you have purchased another pair. We will ensure your feedback is passed on to our Design Team.
If you have any queries, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
I have used Thor II GTX for many years and find them excellent for comfort and wear. Would not buy any others.
Would highly recommend them.
Lesley
Hotter Shoes
4 months ago
Hi, Thank you so much for the wonderful 5-star review of the Thor II GTX shoes! We are thrilled to hear you have found them comfortable and hope you continue to shop with us. Your feedback will be passed on to our Design Team.
If you have any queries, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Supremely comfortable and as light as you’d expect from Hotter.
Excellent shoes.
Lesley
Hotter Shoes
4 months ago
Hi Ken, Thank you for your 5-star review of one of our popular styles, the Thor II GTX shoes. We are delighted to hear they are comfortable and light. We will pass your feedback on to our Design Team.
If you have any queries, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
