These boots were exactly what I wanted but let down by poor manufacturing. I ordered two fits, normal and wide, although I didn't notice much difference between the two. Out of the 4 boots only one...
Great boots…when they eventually arrived which was at least one whole MONTH after ordering.
Lilian
Hotter Shoes
7 months ago
Hi Jane, we are sorry to hear your delivery had taken longer than expected. We can see from our records you had received an incorrect item and your order had been returned for a replacement order. Please be assured your feedback will be passed on to the relevant departments.
If we can be of any assistance, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
The inside zip rubs my ankles. Very uncomfortable to wear. Only way to avoid chafing is to wear thick socks which makes the boots feel too tight. Very unhappy with this purchase.
Lesley
Hotter Shoes
7 months ago
Hi, Thank you for leaving a review for Terrain GTX boots. We are sorry to hear you did not find the right fit on this occasion. Your feedback is important to us and your comments will be passed on to the relevant departments.
Should you need any assistance, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Thank you for your review of the Terrain GTX boots. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Thank you for your review of the Terrain GTX boots. We are delighted to hear you have found the perfect style for all occasions and we will pass your feedback on to our Design Team.
Kind regards,
Hotter Customer Services.
The zips keep getting stuck, likely due to their stiffness not conforming to the soft folds of leather. It's a shame, as they are lovely boots.
Lilian
Hotter Shoes
8 months ago
Hi Stephanie, thank you for your review of the Terrain GTX boots. We are sorry to hear they were not to your complete satisfaction. Your value feedback will be passed on to the appropriate teams.
Kind regards,
Hotter Customer Services.
I bought these boots for every day winter weather use instead of trainers which I tend to wear in summer. They are very comfortable and warm, I’ve tried them out recently in snow/wet weather...
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Sarah
Hotter Shoes
8 months ago
Good afternoon Carolyn,
Thank you for your review of one of our popular styles. We are delighted to hear you have found the Terrain GTX boots comfortable, and we will pass your feedback on to our Design Team.
Kind regards,
Jason.
Customer services.
Very comfortable and good fit. The top of the boot rubbed a bit at first but has now softened: I also have room to tuck in my trouser leg.
Nicola
Hotter Shoes
8 months ago
Thank you for your review of the Terrain boots. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Thank you for your review of one of our popular styles. We are delighted to hear you have found the Terrain GTX comfortable and we will pass your feedback on to our Design Team.
Kind regards,
Hotter Customer Services.
Comfortable smart-looking boots, the fact that they're waterproof is a huge bonus. The outside zips (on the more slouchy side) were a bit tricky initially, but I've got the hang of them now.
Lilian
Hotter Shoes
8 months ago
Hi Diana, thank you so much for your review of the Terrain GTX boots. We are delighted to hear they are smart looking and comfortable. We will pass your feedback on to our Design Team.
Should you have any queries, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
