I liked my first pair of Whisper boots and I ordered a pair of the all terrain boots but unfortunately the zips were faulty and I had to send then back so I was very disappointed I did however...
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Lilian
Hotter Shoes
1 month ago
Hi Susan, we are sorry to hear the Terrain GTX boots were of substandard quality. Any feedback we receive is passed on to the appropriate departments. If we can be of any assistance, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
I bought the wide fit online. They looked lovely boots but they pinched slightly so I exchanged them for the extra wide. When these arrived they seemed very different from the initial pair I’d tried...
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Nicola
Hotter Shoes
1 month ago
We are very sorry you have received substandard goods from us and for the inconvenience this has caused. Your order should have been thoroughly quality checked before leaving our warehouse and we would like to reassure you that your feedback will be passed to the relevant manager to ensure our service is improved going forward.
If we can be of any assistance, then please get in touch.
Kind regards,
Hotter Customer services.
Very comfortable boots. The removable inner soles are useful additions - in cold weather when I need to wear warmer, thicker socks I just take them out.
Nicola
Hotter Shoes
1 month ago
Thank you for your review of the Terrain GTX boots. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
We look forward to seeing you shopping with us again soon.
Kind regards,
Hotter Customer services.
These are a lovely boot and i would recommend , but the sizing with Hotter i'm sure isn't the same as they used to be.I am 6 and they always fitted lovely on a couple of occasions i had a 5.5 but...
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Nicola
Hotter Shoes
1 month ago
Thank you so much for the wonderful 4-star review! We are thrilled you are pleased with your new Terrain GTX. We will pass your comments regarding the sizing on to our Design Team.
Kind regards,
Hotter Customer services.
These are my second pair as I have worn the first pair constantly all winter, they are comfortable and waterproof for long walks with the dog. These were bought in your sale in case you don’t have...
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Nicola
Hotter Shoes
1 month ago
Thank you for your review of the Terrain boots. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer services.
Best buy yet. Keep my feet dry in my damp Cornish garden, in the fields and dog walking. Have 2 pairs now!
Nicola
Hotter Shoes
1 month ago
Thank you for your review of the Terrain GTX boots. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer services.
I live in a wet, rural area and walk for at least an hour every day. The Terrain GTX boots are fantastic - lightweight, fully waterproof and with good soles. One of my 2 pairs has been relegated to...
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Nicola
Hotter Shoes
1 month ago
Thank you so much for your review of the Terrain boots. We are delighted to hear they are a good fit and comfortable. We will pass your feedback on to our Design Team.
Kind regards,
Hotter Customer services.
I did not get the correct item. The box was the correct box but what it contained was not what I ordered. I have sent it back more than a week ago but haven't heard anything or received anything new....
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Lesley
Hotter Shoes
1 month ago
Hi Denise, Thank you for bringing this to our attention. We are looking into this for you and will resolve this as soon as possible.
Kind regards,
Hotter Customer Services.
Great boots, fully waterproof, I've purchased a second pair for next year. I wear them every day for about 3 hours dog walking in all weathers.
Lesley
Hotter Shoes
1 month ago
Hi Julie, Wow! Thank you for the 5-star review of Terrain GTX boots! We are delighted to hear you wear them everyday. It is great to hear you love them so much you have bought another pair. Your feedback will be passed to the Design Team.
If you have any queries, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
The boots are great, but the Hotter shop didn’t have my size and would only get me a pair to try if I paid for them first!
So I bought online and found a voucher which meant even after postage they...
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Nicola
Hotter Shoes
2 months ago
Thank you for your review of the Terrain boots. We are delighted to hear you have found the perfect style, and found a better deal than the store was offering.
Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer services.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
