Faulty boots, poor quality control, outdated returns procedure, shocking customer service
Ordered these boots and another pair. Both pairs were faulty - this pair had extremely stiff zips, one of...
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Nicola
Hotter Shoes
1 month ago
We are genuinely sorry to learn your experience was not satisfactory. This is not the level of service we strive for, and we appreciate you letting us know.
We are very sorry you have received substandard goods from us and for the inconvenience this has caused. Your order should have been thoroughly quality checked before leaving our warehouse and we would like to reassure you that your feedback will be passed to the relevant manager to ensure our service is improved going forward.
If we can be of any assistance, then please get in touch.
Kind regards,
Hotter Customer services.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
