Received and sole came away on first wearing. Returned for an exchange, after 2 weeks rang to discover they had not been reordered. Awaiting delivery
Nicola
Hotter Shoes
28 days ago
We are very sorry you have received substandard goods from us and for the inconvenience this has caused. Your order should have been thoroughly quality checked before leaving our warehouse and we would like to reassure you that your feedback will be passed to the relevant manager to ensure our service is improved going forward.
We can see from our records an exchange has been dispatched on the 4.5.26 and will be with you shortly.
Kind regards,
Hotter Customer Services.
Thank you for your review of the Rapid boots. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Thank you so much for the wonderful 5-star review! We are thrilled you are pleased with your new Rapid boots. We will pass your comments on to our Design Team.
We look forward to seeing you shopping with us again soon.
Kind regards,
Hotter Customer Services.
Thank you for your review of the Rapid boots. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Thank you so much for the wonderful 5-star review! We are thrilled you are pleased with your new Rapid boots. We will pass your comments on to our Design Team.
We look forward to seeing you shopping with us again soon.
Kind regards,
Hotter Customer Services.
Thank you so much for your review of the Rapid boots. It is always nice to hear from customers who have been pleased with our products and service. We will share your comments with the relevant departments.
Kind regards,
Hotter Customer Services.
Lovely comfortable boot. Very good customer service. Will use Hotter Shoes again.
Nicola
Hotter Shoes
1 month ago
Thank you for your review of the Rapid boots. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer services.
Lovely top quality leather boots at a great price.
Lilian
Hotter Shoes
2 months ago
Hi Judith, we are pleased to hear you are delighted with your new Rapid III boots. Your feedback will be shared with the appropriate teams. Should you need any assistance, please do not hesitate to contact us.
Kind regards,
Hotter Customer Services.
Thank you for your review of the Rapid boots. We are sorry to hear of your disappointment with the style and the material used on the insoles We can advise the insoles are designed to be removeable to allow customers to use their own insoles if needed. We welcome all feedback and your comments will be shared with the Design Team.
Kind regards,
Hotter Customer services.
These boots are very easy to put on because of the double zip.
They are very warm and comfortable and didn’t need too long to get used to, I bought a second pair when I saw them in the sale, they...
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Nicola
Hotter Shoes
2 months ago
Thank you for your review of the Rapid boots. We are delighted to hear you have found the perfect style. Your feedback will be passed on to our Design team. If you need any further assistance, then please do not hesitate to contact us.
Kind regards,
Hotter Customer services.
I found these Boots to be comfortable and wide enough for my personal needs.
These Boots are well made, reasonably priced.
Arrived quickly and well packaged.
Now I wish they were more colours.
Nicola
Hotter Shoes
2 months ago
Thank you for your review of the Rapid boots. We are delighted to hear you have found the perfect style for all occasions and we will pass your feedback on to our Design Team.
We look forward to seeing you shopping with us again soon.
Kind regards,
Hotter Customer services.
This pair of boots was excrutiatingly painful and impossible to wear. The ankle shaping was really prominent on the inside at the exact postion of my ankle bone and rubbed so badly I could hardly...
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Lesley
Hotter Shoes
2 months ago
Hi Susan, Thank you for your review of the Rapid III boots. We are sorry to hear of your disappointment with the style and appreciate your feedback. We will be sure to pass your full comments on to our Design Team.
Kind regards,
Hotter Customer Services.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Discover shoes designed for all of life's daily adventures. Looking for the ultimate pair for countryside walks, weekends away, special occasions or long shopping days? We've got every occasion covered in our latest collection. Shop your next pair online now at hotter.com or visit one of our stores across the UK.
