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Horse Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/horse-insurance | Feefo

Displaying all 1,388 reviews

MISS T COOK

3 years ago

Date of purchase: 08/01/2022

What MISS T COOK said about Horse Insurance:

Easy to set up online, had to ring up regarding payment as I was unsure of when 1 st payment came out, dealt with quick and politely. Would definitely recommend.

Kirsty

Horse Insurance

3 years ago

Good morning, Thank you for your review, we are pleased you are happy with the service. Kind regards, E&L Insurance

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Trusted Customer

3 years ago

Date of purchase: 05/01/2022

Nice, simple and user friendly

Kirsty

Horse Insurance

3 years ago

Good morning, Thank you for your review, we are pleased you are happy with the service. Kind regards, E & L Insurance

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MISS ATLAN BALL

3 years ago

Date of purchase: 18/12/2021

What MISS ATLAN BALL said about Horse Insurance:

lady i spoke too was absolutely fantastic and so so helpful in setting up my new ponies insurance. thanks again i really appreciate it :)

Kirsty

Horse Insurance

3 years ago

Good morning, Thank you for your feedback. We are glad you are happy with the service received. Kind regards, The Insurance Emporium

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Trusted Customer

3 years ago

Date of purchase: 10/12/2021

Fast, easy and affordable

Good price, easy to buy and tailor to your needs.

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MRS JANET INGRAM

Poynton

3 years ago

Date of purchase: 03/12/2021

What MRS JANET INGRAM said about Horse Insurance:

Easy, straightforward to use

I'd been recommended by a friend and after getting a few quotes, I decided to go with this company. Good insurance & flexible choice. Not had to claim yet, thank goodness, but hoping that if & when,...

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Kirsty

Horse Insurance

3 years ago

Good afternoon, Thank you for your review, we are pleased you have joined us. Kind regards, The Insurance Emporium

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Trusted Customer

3 years ago

Date of purchase: 20/11/2021

Good to speak to but slow on the emailing

OK so far so good

Kirsty

Horse Insurance

3 years ago

Good morning, Thank you for your review. We will pass on your feedback to the relevant departments. Kind regards, Horse-Insurance

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MRS L HALL

3 years ago

Date of purchase: 18/11/2021

What MRS L HALL said about Horse Insurance:

Renewal prices too high

Good insurance cover, just wish they'd offer the same or near renewal price as new policies.

Tom

Horse Insurance

3 years ago

Good morning, Thank you for your feedback. The base premiums are largely the same for new and existing customers, however, the discretionary discounts can vary. We understand you have benefited from an introductory discount again. If you have any queries please let us know. Kind regards Horse-insurance.co.uk

MRS L HALL

3 years ago

Hey Tom, thank you for your response, your customer service us excellent and your policies, but when your renewal almost doubles it ain't so great, especially when I prefer to keep my policy with you. Have a great day 😀

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Jane

Fife

3 years ago

Date of purchase: 10/11/2021

What Jane said about Horse Insurance:

Very accommodating, response to queries very quick and usually have a posit

Excellent customer service

Kirsty

Horse Insurance

3 years ago

Good afternoon, Thank you for your review, we are pleased you are happy with the service. Kind regards, Horse-Insurance

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Trusted Customer

3 years ago

Date of purchase: 10/11/2021

Conflicting advice received from different advisers on the phone

Staff training to upskill them on basic advice re policies, which would have enabled me to consider the facts around insurance and make an impartial decision. Conflicting advice and unable to provide...

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Kirsty

Horse Insurance

3 years ago

Good afternoon, Thank you for your review. If you would like to investigate the issues you have raised, please send your concerns to feedback@emporium.co.uk, and one of our Customer Experience Team will acknowledge your email within 5 working days. Kind regards, Horse-Insurance

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MR DAVID DUNFORD

3 years ago

Date of purchase: 02/11/2021

What MR DAVID DUNFORD said about Horse Insurance:

Really excellent service operator was very helpful

Kirsty

Horse Insurance

3 years ago

Good morning, Thank you for your review, we are glad to be of assistance. Kind regards, The Insurance Emporium

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About Horse Insurance

www.horse-insurance.co.uk let you take the reins with personalised cover however you choose to ride. Protection for horse and rider at a low cost premium with the freedom to choose the benefits that suit you. We're committed to first class customer service and our friendly UK based in-house staff are available every day of the week.

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08449 809 242

PO Box 771, Ground Floor, Colomberie Close, Jersey, Jersey, ┬áJE4 0RX, Jersey

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