Except for being unable to print holiday confirmation..too wide for A4. Got a copy by post OK
Holiday Hypermarket
Holiday Hypermarket
13 years ago
Good Morning
Thank you for your comments. I am pleased you found our service excellent, despite not being able to print your confirmation.
I hope you enjoyed your holiday in Dominican Republic, and hope you consider booking your next holiday with us.
Kind regards
Jane
Holiday Hypermarket
Good Morning
I am pleased you found our website very easy to use, and the holiday you found had a good discount.
I hope you enjoyed your holiday in Ibiza, and would like to thank you for taking the time to tell us about your experience.
I look forward to you booking with us again.
Kind regards
Jane
Holiday Hypermarket
Good Morning
Thank you for your feedback. I am pleased you found the service you received from us and your holiday in Cuba was excellent.
I hope you consider us for your next holiday.
Kind regards
Jane
Holiday Hypermarket
This holiday was more like a 2 star it was very noisy and very dirty I have forwarded a complaint to Thomas cook which I am currently waiting for a reply our holiday was a disaster my partner had a...
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Holiday Hypermarket
Holiday Hypermarket
13 years ago
Thank you for taking the time to feedback.
I am sorry to hear you are disappointed with your holiday.
Could you please forward us a copy, either by post or e mail of the complaint? As your agent we will chase up a reply to the complaint and ensure you get a response within a set time frame .
Unfortunately we sell certain tour operators and it is those tour operator who decides which properties to sell. Feedback from customers can often influence these decisions so it is great you have wrote to them.
I really am sorry for your experience and I hope we can help you get this resolved with the operator. I do hope it hasn't deterred you from using Holiday Hypermarket again. We now have Live Chat on the website so if you wanted to ask for some recommendations or to see if anyone in the office has been to a hotel just come online and hopefully we can help.
please email to hhype.customerservices@holidayhypermarket.co.uk
Kind Regards,
Julie
Good value for money, easy to use website, travel docs came well in advance
Food below expectation for a 4star, pool area and entertainment area not big for number of guests.
Trusted Customer
13 years ago
Good value for money, easy to use website, travel docs came well in advance
Holiday Hypermarket
Holiday Hypermarket
13 years ago
Thank you for your feedback. I am pleased you found our website easy to use and you received all your paper work in advance. I do hope despite the food options at the hotel you still managed to have a great holiday. I hope you will consider using our website for your next holiday.
Kind regards
David
Holiday Hypermarket
Good Afternoon,
Thank you for your feedback. It’s good to know you were happy with the price of your holiday when booking on our website. Sounds like you really enjoyed all aspects of the holiday. We hope you will consider booking with us again.
Kind regards
David
Holiday Hypermarket
Good Afternoon,
Thank you for your feedback. I am really pleased you were happy with all aspects of your holiday experience. Sounds like you have fell in love with Kenya having travelled there so many times. I hope you will consider booking with us for your next holiday.
Kind regards
David
Holiday Hypermarket
Good service good communication very helpful staff
Holiday Hypermarket
Holiday Hypermarket
13 years ago
Good Afternoon,
Thank you for your comments. I am pleased you were happy with the service we offered. I do hope you enjoyed your holiday to Tunisia and we look forward to helping with your next one.
Kind regards
David
Holiday Hypermarket
The holiday was very good value for money and the customer helpline was efficient and much appreciated.
Holiday Hypermarket
Holiday Hypermarket
13 years ago
Good Afternoon,
Thank you for your feedback. I am pleased you found it easy using our website. I was sorry to hear the food at the hotel wasn’t to your liking, I can imagine how disappointing this can be. I hope despite these issues you still managed to enjoy your overall holiday.
Kind regards
David
Holiday Hypermarket
Thank you for your lovely feedback.
It is lovely to hear you were happy with the service we provided.
Sounds like you enjoyed Mexico!!!!
We look forward to helping you book your next holiday,
Kind Regards,
Julie
At Holiday Hypermarket we pride ourselves on having the best travel team in the UK. Our passion, prices and promotions means that your satisfaction is guaranteed.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Holiday Hypermarket we pride ourselves on having the best travel team in the UK. Our passion, prices and promotions means that your satisfaction is guaranteed.