They need their own welfare team. You phone TUI who have email Holiday Hypermarket to sort. Then you have to wait and hope they sort the welfare assistance.
If you book on TUI site they sort it...
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Erena
Holiday Hypermarket
1 month ago
Thank you for booking with us and for taking the time to leave a review.
We take all customer feedback seriously and greatly appreciate your comments.
I can confirm that your assistance requests have been received and forwarded to our dedicated Assisted Travel team to be added to your booking. As the team works in departure date order, priority is given to customers travelling within the next few days. We would typically expect an update within one to two weeks.
In the meantime, please be assured that the correct procedures have been followed and we are working to ensure your assistance requirements are in place for your holiday.
Thank you once again for choosing to travel with us. We wish you a wonderful holiday and look forward to helping you create some great memories!
Date of purchase: 10/08/2026
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Mr Kane Parker
Feefo Verified
GBR
1 month ago
What Mr Kane Parker said about Holiday Hypermarket:
Really easy and the cheapest we could find for the hotel and flights we wanted.
Sandra
Holiday Hypermarket
1 month ago
Thanks for your lovely feedback! 😊 We're delighted to hear you found the booking process easy and that we could offer the best price for your hotel and flights. We hope you have a fantastic trip! ✈️🏨
We went to book our original holiday but when we went to confirm the price increased by £248 meaning we then had to change dates
Sandra
Holiday Hypermarket
1 month ago
Thanks for your feedback, we're sorry the price changed when you came to book. As holiday prices and availability are live, they can sometimes increase before a booking is confirmed. We understand how disappointing this is, and we're glad you were able to find alternative dates.
Cheaper than tui site and very straightforward ..everything included in price so easier to decide on holiday without adding baggage and transfers.
Would definately book with them again.
Sandra
Holiday Hypermarket
1 month ago
Thanks for your lovely review!
We're delighted to hear you found our prices better than the TUI website and that the booking process was straightforward. Making holidays simple to book, with baggage and transfers included in the price, is something we know our customers value, so it's great to hear this made choosing your holiday easier.
We really appreciate your recommendation and look forward to helping you book your next getaway in the future ✈️🌞⛱️
At Holiday Hypermarket we pride ourselves on having the best travel team in the UK. Our passion, prices and promotions means that your satisfaction is guaranteed.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
At Holiday Hypermarket we pride ourselves on having the best travel team in the UK. Our passion, prices and promotions means that your satisfaction is guaranteed.