Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
3 years ago
Never used before but hope to so again in the future
Pleased with holiday cost and quick service
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MS
Mrs Sharon Sampson
Feefo Verified
3 years ago
What Mrs Sharon Sampson said about Holiday Gems:
Customer service was excellent...
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MH
Mr Paul Harvey
Feefo Verified
3 years ago
What Mr Paul Harvey said about Holiday Gems:
Quick and easy to book.all documents sent within minutes.
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MB
Miss Johanna Ballard
Feefo Verified
Turkey
3 years ago
What Miss Johanna Ballard said about Holiday Gems:
David- thank you for being so thorough 😊
David was extremely helpful. He called me out of office hours on a Sunday and really took his time to find me the best deal. Really lovely guy! I would definitely deal with Holiday Gems again because...
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Trusted Customer
Feefo Verified
3 years ago
Great service
Once again holiday gems got .me the holiday I wanted at the best price and the website Improvements made it easier and quicker, well done.
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Trusted Customer
Feefo Verified
3 years ago
Brilliant & helpful staff
Brilliant customer service I will definitely be booking with them again.
I requested a change of hotel and this was done straight away and all amended paperwork was sent.
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MB
Mrs Maureen Briley
Feefo Verified
3 years ago
What Mrs Maureen Briley said about Holiday Gems:
Airport , transfers and hotel all were very good and organised .
We would definetly return again
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MJ
Mrs Sharon Jordan
Feefo Verified
3 years ago
What Mrs Sharon Jordan said about Holiday Gems:
Great holiday agents
So easy to choose a holiday. Very easy to book. Great payment methods. Well done
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MH
Mrs Safie Hyusein
Feefo Verified
3 years ago
What Mrs Safie Hyusein said about Holiday Gems:
This was the worst ever experience. We paid for 5 nights but stayed for 4 because last minute it turned out that actually our flight was after midnight but we still had to pay for the night we didn't...
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Review Team
Holiday Gems
3 years ago
Mrs Hyusein you had a conversation with our agent as the price of the package had gone up and you were told of the extra cost if you wanted the 5 nights. Instead of 5 nights you accepted 4 at the same price and the possibility of arranging a late check out. 4 nights were confirmed on your paperwork so you were aware before travel. Our agent called to discuss the solution before you agreed as this is our process and we are sorry if you did not fully understand the situation.
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MC
Mr Steven Cutts
Feefo Verified
3 years ago
What Mr Steven Cutts said about Holiday Gems:
Once we were booked we went the next day & had a great holiday
Ok so the evening before we actually booked you advertised a deal flying from luton which we went for
We got not confirmation untill 7...
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Review Team
Holiday Gems
3 years ago
Hello Steven, many thanks for your feedback. You will have seen from our website that it can take up to 72 hours to get all of the suppliers to confirm arrangements you select and we provide this information openly to customers so an informed decision may be made before committing. We also fully advise the process about offer costs and availability which we hope does not lead to customers being disappointed or upset. We are very pleased you otherwise had a great holiday.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
