How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hobbs Reviews | Customer Service Reviews for https://www.feefo.com/reviews/hobbs | Feefo

Displaying all 67,707 reviews

Trusted Customer

4 years ago

Date of purchase: 13/04/2021

Lovely sweater, arrived very promptly, packaged with care and attention.

Lovely sweater, arrived very promptly. Packaged with care and attention, and great updates for delivery time. Thank you Hobbs.

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. I'm happy to hear your sweater arrived quickly and that you had a great experience! This is what we aim to provide at all times, so I'm glad we have delivered this to you at this time. Enjoy the rest of your day.

Product reviews

MRS JANE HALL

4 years ago

Date of purchase: 17/04/2021

What MRS JANE HALL said about Hobbs:

Super efficient

Super efficient service. Items received quickly & refunded in less than a week for returns. The return process is very easy.

Emily Edwards

Hobbs

3 years ago

Hello there, thank you for your feedback. I am happy to hear that you are satisfied with your service. We try to make the returns process as easy as possible for our customers.

Product reviews

MRS RITA GOLDSMITH

Belfast

4 years ago

Date of purchase: 18/04/2021

What MRS RITA GOLDSMITH said about Hobbs:

Efficient & pleasing as ever

As ever I am very pleased with the prompt delivery & I love my tunic dress. Thank you

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. I'm happy to hear you had a great experience! This is what we aim to provide at all times, so I'm glad we have delivered this to you at this time. Enjoy the rest of your day.

Product reviews

Trusted Customer

4 years ago

Date of purchase: 18/04/2021

Had spoken to Alexandria before I shopped she couldn’t have been more helpful, on arrival she was brilliant, so helpful and caring nothing was to much trouble for her. I came away feeling very...

Read all

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. I'm happy to hear you found Alexandria helpful and had a great experience! I'm also glad that our Dorchester store was able to assist you with the flaw on the jacket. This is what we aim to provide at all times, so I'm glad we have delivered this to you at this time. Enjoy the rest of your day.

Product reviews

Trusted Customer

4 years ago

Date of purchase: 11/04/2021

Smart dress and jacket

Very slow delivery even checked account online to see if any updates. just said dispatched - it would be helpful to have more emails to showing tracking as I felt it was lost in transit.

Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with our delivery service, I will pass this onto the relative people to investigate to make sure this does not happen again in the future. Kind regards,

Product reviews

MS MARGARET ANSLEY

4 years ago

Date of purchase: 20/03/2021

What MS MARGARET ANSLEY said about Hobbs:

TERRIBLE! Incomplete order and no customer service

I have only received HALF my order (which was made online in March) and that took four weeks to arrive. I have tried to contact Hobbs 'Customer Service' three times by email (I live in NZ), asking...

Read all

Product reviews

Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and we're so sorry that we were unable to fulfil your order. It honestly doesn't happen very often but our website has been receiving an unprecedented amount of traffic lately and we've sold through lines incredibly quickly. It just hasn't had a chance to keep up in some instances. We hope you understand and have a lovely rest of your day. Kind regards.

Trusted Customer

4 years ago

Date of purchase: 18/04/2021

Too much plastic packaging

It was unclear which day the order would be delivered. I ordered at the weekend on next working day delivery- assumed from the website that it would be delivered on the Tuesday, but it arrived on the...

Read all

Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.Kind regards,

Product reviews

Oscar Parton

Hobbs

3 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the sizing of your new garment. I have passed this onto our technical team to review for the future as we want our sizing to be as accurate as it possibly can. I hope you were able to receive a swift refund and have found an alternative item. Kind regards.

MRS SUSAN POWNALL

Newcastle upon Tyne

4 years ago

Date of purchase: 13/04/2021

What MRS SUSAN POWNALL said about Hobbs:

Prompt despatch. Product well packaged. Courier service excellent.

Emily Edwards

Hobbs

3 years ago

Hello there. Thank you for your feedback. I am happy to hear that you are satisfied with your service.

Product reviews

Tina

Perth, WA

4 years ago

Date of purchase: 07/04/2021

What Tina said about Hobbs:

Might be my favourite shopping site

Large range of products, easy to use website, very quick to advise on a product being unavailable and to refund. Delivery of order was fast.

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. I'm glad to hear you find our website easy to use and that your delivery was quick and efficient. Enjoy the rest of your day.

Product reviews

Trusted Customer

4 years ago

Date of purchase: 12/04/2021

Size was accurate, fit was perfect, mailing was prompt

Connie Haughton

Hobbs

3 years ago

Hello there! Thank you for taking the time to give us your feedback. I'm happy to hear you like your item and that delivery was swift! This is what we aim to provide at all times, so I'm glad we have delivered this to you at this time. Have a lovely day!

Product reviews

Not received a review invite?

About Hobbs

Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoe label to a womenswear brand synonymous with the best of British design. Immaculate tailoring, feminine silhouettes and fine fabrics are the hallmarks of every collection – designed in London and brought to life in our very own atelier. Timeless yet contemporary, we make pieces of exceptional quality, to wear now and in years to come.

Read all

0203 095 3939

72 Welbeck Street, London, W1G 0AY, United Kingdom

View all media (115)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Hobbs Reviews

CARLA SWEATERMore reviews of this product (3)View product websiteLovely soft stylish sweater. Nice crop length. Great fit and super colour, great with ecru/ white jeans for these cool spring evenings.

LEONA DRESSMore reviews of this product (5)View product websiteBeautiful dress, fitted well. Unfortunately I did return it as I felt it was too smart for me & I would have nowhere to wear it!

ANNA ESPADRILLE COURTMore reviews of this product (1)View product websiteReally comfortable shoes, would definitely recommend.

CINDY DRESSMore reviews of this product (7)View product websiteI loved my dress & I will wear it with pleasure. Thank you.

MATILDA SCARFMore reviews of this product (13)View product websitePerfect Just what was needed for the evening

CARLY DRESSMore reviews of this product (22,234)View product websiteFitted well, looks lovely.

ELIZE JACKETMore reviews of this product (48)View product websiteLovely jacket Only disappointment was the flaw in it

NALA JACKETMore reviews of this product (22,234)View product websiteSmart jacket. Hobbs cropped jackets fit me better on the shoulders and sleeves than the normal blazer type which are too big on the shoulders, too long and too long in the sleeve, so have several of...Read all

NALA DRESSMore reviews of this product (6)View product websiteSmart navy shift dress with the colour banding near to armhole. As the material has some give it fits well over the bust and skims hips nicely. I find it hard to purchase shift dresses anywhere,...Read all

SADIE KNEE BOOTMore reviews of this product (15)View product website

LAURA BLOUSEMore reviews of this product (22,234)View product websiteVery large for a size 14.

MARIAM JACKETMore reviews of this product (45)View product websiteTrue to size , though shoulders were a bit wide for my narrow frame.

FRAN COATMore reviews of this product (2)View product websiteI love this coat. I would have loved it even more if it had an inside pocket to hold my mobile phone. The slanted outer pockets do not serve this purpose well. The underside of the collar and...Read all

BELINDA DRESSMore reviews of this product (2)View product websiteOrdered three dresses, but advised after purchase that one was unavailable. Of the two that I received, both fit perfectly and are of really good quality.

CARLY DRESSMore reviews of this product (22,234)View product websiteReally lovely and perfect fit

CARIS PONTE DRESSMore reviews of this product (22,234)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?