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Hobbs Reviews | Customer Service Reviews for https://www.feefo.com/reviews/hobbs | Feefo

Displaying all 66,544 reviews

MRS LINDA SKINNER

Hove

3 years ago

Date of purchase: 04/08/2021

What MRS LINDA SKINNER said about Hobbs:

Wonderful clothes and highly trained staff

Yes definitely

Product reviews

MRS SUSAN LATIMER

3 years ago

Date of purchase: 04/08/2021

What MRS SUSAN LATIMER said about Hobbs:

Great efficient service.

Honey Wilkinson

Hobbs

3 years ago

Hi there, Thank you for providing us with feedback, we greatly appreciate it! We are incredibly pleased to hear how happy you are with our service. Kind regards,

Product reviews

Kiran Khan

Hobbs

3 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the fit of your new garment. I have passed this onto our technical team to review for the future as we want our sizing and styling to be as accurate as it possibly can. I hope you were able to receive a swift refund and have found an alternative item. Kind regards.

MARTINA

Berkshire

3 years ago

Date of purchase: 03/08/2021

What MARTINA said about Hobbs:

First class service

I ordered the dress in the shop in Reading and the service was professional and first class

Product reviews

MRS SHARON WESTBY

3 years ago

Date of purchase: 26/06/2021

What MRS SHARON WESTBY said about Hobbs:

Customer service for online is appalling

Totally dreadful really poor in customer service Never answer the phone. Short opening hours for customer service. Try and correspond only via email. Cheap solution for a company that you think...

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Samantha Jones

Hobbs

3 years ago

Hello, thank you for your feedback. We are sorry you have not been able to contact us. Our phone opening hours are Monday to Friday 9am until 3pm, our webchat opening hours are 7 days a week. Monday to Friday is 8am until 7pm, Saturday is 9am until 6 pm and Sunday it is open from 10am until 4pm. I have looked into this for you and can see the issue with your recent order have been resolved. If there is anything else we can help you with, please do not hesitate to contact us. Kind regards, Hobbs Customer Care

MRS SHARON WESTBY

3 years ago

Where ever the Web chat is wasnt very obvious to me. Looked under 'contact us' and cant find it on website. It also doesn't pop up when you are on the site

Nipuni Wijeratne

Hobbs

3 years ago

Hello, thank you for your feedback. We are sorry to hear you have had issues with our website, you can find our webchat service here: https://www.hobbs.com/contact-us.html on the right hand side of the webpage where it says LIVE CHAT Mon - Fri: 8am - 7pm and Sat: 9am - 6pm. If there is anything else we can help you with, please do not hesitate to contact us. Kind regards,

Product reviews

MRS CORA SMITH

Saxmundham

3 years ago

Date of purchase: 27/07/2021

What MRS CORA SMITH said about Hobbs:

Quality material, lovely design

Yes I would recommend Hobbs, quality and delivery were as expected

Product reviews

MRS CATHERINE RUMBLE

3 years ago

Date of purchase: 15/07/2021

What MRS CATHERINE RUMBLE said about Hobbs:

Long linen trousers

Items always available within days of ordering. Whether this be collection or via post.

Product reviews

MRS CATHERINE RUMBLE

3 years ago

Date of purchase: 15/06/2021

What MRS CATHERINE RUMBLE said about Hobbs:

Yellow linen dress

Arrived very quickly. Woukd definitely purchase agsin

Product reviews

MRS ANETE GRAUDINA

3 years ago

Date of purchase: 01/08/2021

What MRS ANETE GRAUDINA said about Hobbs:

Friendly staff,quick service,order arrived in few days,very satisfied.

Product reviews

Trusted Customer

3 years ago

Date of purchase: 24/07/2021

本当に最悪。ここで買わない方がいい。

最悪の対応。海外からの注文でしたが、税関の書類不備で日本に入ることなく商品が返送になりました。その後、私からの返品として処理され配送料抜きの返金があり、問い合わせするも、再注文してとの対応。税関の手続きミスは、こちらが指摘するまで触れることなく誠意がなかった。また、注文商品のほとんどが在庫なしで再注文もできず。...

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Samantha Jones

Hobbs

3 years ago

Hello, thank you for leaving your feedback. We are sorry your order was cancelled, this is not something we take doing lightly. I have looked into this and can see this has b=now been resolved and your postage charges have been refunded. Please allow 3-5 working days for this to show on your original payment method.We are sorry for any inconvenience this may have caused you. If there is anything else we can help you with, please do not hesitate to contact us. Kind regards, Hobbs Customer Care

Trusted Customer

3 years ago

Date of purchase: 03/08/2021

Delighted with both items and grateful for a quick response to my query.

Excellent service as always. Quality clothes and I was very pleased with the courteous response to my billing enquiry.

Product reviews

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About Hobbs

Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoe label to a womenswear brand synonymous with the best of British design. Immaculate tailoring, feminine silhouettes and fine fabrics are the hallmarks of every collection – designed in London and brought to life in our very own atelier. Timeless yet contemporary, we make pieces of exceptional quality, to wear now and in years to come.

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0203 095 3939

72 Welbeck Street, London, W1G 0AY, United Kingdom