How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hobbs Reviews | Customer Service Reviews for https://www.feefo.com/reviews/hobbs | Feefo

66,542 out of 66,534 reviews

Trusted Customer

3 years ago

Date of purchase: 22/04/2022

Horrendous service.

Waiting over three weeks for this dress. Impossible to get any information from Hobbs. Will never buy again.

Kyra

Hobbs

2 years ago

Hi There, Thank you for taking the time to leave a review on your recent purchase. Please accept our apologies for the issues you have experienced. I am so sorry for any inconvenience caused. I hope this has now been resolved for you. Hobbs Customer Care

Product reviews

Kay Farley

Hobbs

2 years ago

Hello, I am sorry to hear that we have let you down on your order this time. I do hope that this has not deterred you from ordering from us in the future as we do value your custom. Looking at your order I can see that we have been in touch and resolved this for you. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback. Best wishes

MRS ROSEMARY MOON

3 years ago

Date of purchase: 22/04/2022

What MRS ROSEMARY MOON said about Hobbs:

Ordered, arrived on time, very happy with goods. No problem.

The tops I ordered were great. Very easy to order, delivered when expected, no problems at all.

Niamh Thornton-Pude

Hobbs

2 years ago

Hi Rosemary, Thank you for your feedback. It's good to hear that you order arrived on time with no issues and you are very happy with the tops you have ordered. I'm glad the order process was easy too. Kind regards, Hobbs Customer Care

Product reviews

MS ROZA STRYUKOVA

3 years ago

Date of purchase: 28/04/2022

What MS ROZA STRYUKOVA said about Hobbs:

They are great

I always order online and they deliver quickly, I like the clothes, the models are original and stylish, I always recommend to my friends

Niamh Thornton-Pude

Hobbs

2 years ago

Hi Roza, Thank you for taking the time to leave us a review. I'm happy to hear that you order arrived quickly and you were happy with your items. I'm glad to hear you would always recommend Hobbs to friends. Kind regards, Hobbs Customer Care

Product reviews

MS ETTA FLYNN

3 years ago

Date of purchase: 29/04/2022

What MS ETTA FLYNN said about Hobbs:

I have yet to receive my order placed on 29th April and am unable to track as the links do not function. Very disappointed!

Kyra

Hobbs

2 years ago

Trusted Customer

3 years ago

Date of purchase: 29/04/2022

Great service

Reliable and carefully packaged

Product reviews

MS SHARON KEMP

3 years ago

Date of purchase: 29/04/2022

What MS SHARON KEMP said about Hobbs:

Great dress -perfect fit.

Great dress and arrived quickly.

Connie

Hobbs

2 years ago

Hi there, Thank you for leaving feedback! We hope to see you soon. Kind regards,

Product reviews

Trusted Customer

3 years ago

Date of purchase: 22/04/2022

Would recommend.

Niamh Thornton-Pude

Hobbs

2 years ago

Hello there, Thank you for your review. It's great to hear you love the dress and would recommend Hobbs, we appreciate your feedback. Kind regards, Hobbs Customer Care

Product reviews

Trusted Customer

3 years ago

Date of purchase: 29/04/2022

Very poor customer service..quick to take money next day delivery 6 days

Awfull experience. Ordered dress next day delivery...quick to take money out of account but it did not arrive for 6 days. Reviews all said top not in proportion with other hobbs dresses too small....

Read all

Alyce

Hobbs

2 years ago

Hello, Thank you for taking the time to provide us with your feedback. I am so sorry to hear that there was a delay with your order, and that the items were cancelled due to stock. This is not the services we wish to provide our customers. I would like to apologies for any inconveniences this has caused you. If you ever have any queries, please do not hesitate to get in contact with our customer services team. Kind Regards Hobbs Customer Care

MR PAUL WILLIAMSON

3 years ago

Date of purchase: 29/04/2022

What MR PAUL WILLIAMSON said about Hobbs:

In store sales staff brilliant, everything else a discrase

Store sales staff were excellent but your distribution and after sales is diabolical. You took over £1000 of my money for clothing and accessories emailing me dresses were available which I paid for...

Read all

Product reviews

Nikandras Kazys

Hobbs

2 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, there appears to have been a delay in the dispatch of you order and then further delays due to our courier company, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future. If you are still having issues with your order, please do not hesitate to contact us and we can look into the matter further. Kind regards,

Trusted Customer

3 years ago

Date of purchase: 29/04/2022

Not good

My experience has been horrible. I placed my order and the tracking on the site doesn’t work. No response when I emailed. Very bad customer service

Kyra

Hobbs

2 years ago

Product reviews

Lauryn Cleary

Hobbs

2 years ago

Hello! Thank you for taking the time to provide us feedback on your latest purchase of the Lizzie Court shoes. I’m very sorry to hear that your order did not arrive with you, please be assured this is not reflective of our usual service. I have looked into your order and can see this has now been resolved but if there is anything else we can help with please do not hesitate to get in touch. Kind Regards,

Not received a review invite?

About Hobbs

Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoe label to a womenswear brand synonymous with the best of British design. Immaculate tailoring, feminine silhouettes and fine fabrics are the hallmarks of every collection – designed in London and brought to life in our very own atelier. Timeless yet contemporary, we make pieces of exceptional quality, to wear now and in years to come.

Read all

0203 095 3939

72 Welbeck Street, London, W1G 0AY, United Kingdom

View all media (115)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Hobbs Reviews

GIANNA SILK DRESSMore reviews of this product (22,234)View product websiteGiving 1 star as I haven’t received the dress Despite ordering three weeks ago.

SONYA PRINTED TOPMore reviews of this product (22,234)View product websiteI like three quarter sleeves and a v neck. The print is fresh and summery. Very goid fit. More like this please.

SIMMY PRINTED TOPMore reviews of this product (22,234)View product websiteVery flattering style in a nice print. More please.

EVA PUFF SLEEVE TEEMore reviews of this product (7)View product websiteI love it, Its fashion and a very good quality

FLORA TOPMore reviews of this product (22,234)View product websiteI like it, Its look great

LOLA BLOUSEMore reviews of this product (22,234)View product websiteIts look a very nice, but unfortunately not my size

TULIP SHORTSMore reviews of this product (51)View product websiteI like it, its look nice and model is interesting

HANA BLOUSEMore reviews of this product (2)View product website

IZA TUNIC DRESSMore reviews of this product (22,234)View product websiteGreat dress and great fit

ALEX DRESSMore reviews of this product (22,234)View product website

MYRA KNITTED DRESSMore reviews of this product (22,234)View product website

PETITE ROSABELLA DRESSMore reviews of this product (22,234)View product websiteArrives to late had to send back and wait for money

LIZZIE COURTMore reviews of this product (22,234)View product websiteI have not received anything to be able to rate the quality’

ELLA CARDIGANMore reviews of this product (22,234)View product website

LUNDY WRISTLETMore reviews of this product (22,234)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?