They have no way of processing replacement copies due to the automated systems which is disappointing
Serena Nye
Hive
9 days ago
Thank you for your honest feedback. I am very sorry to hear your order arrived damaged. As our customer service team advised, we are not able to issue replacements however, I am pleased our team processed a full refund for you. This item is still in stock with us so you are welcome to reorder. Sincere apologies for the inconvenience caused.
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Serena Nye
Hive
9 days ago
Thank you for your honest feedback. I am very sorry to hear your order arrived damaged. As our customer service team advised, we are not able to issue replacements however, I am pleased our team processed a full refund for you. This item is still in stock with us so you are welcome to reorder. Sincere apologies for the inconvenience caused.
Arrived very quickly, in perfect condition. I alway.s recommend HIVE to anyone wanting to support an indie bookshop with the convenience of ordering online.
Serena Nye
Hive
12 days ago
Thanks for your wonderful feedback. We are glad you share our love for bookshops! Enjoy your purchase and we welcome you back soon.
Hive is an on-line retailer selling a wide range of entertainment products, Books, DVD's Blu-ray, CD's, Vinyl and eBooks. Hive is unique in that it shares a percentage of each order made with an independent Bookshop in the UK. Hive is a UK registered company.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hive is an on-line retailer selling a wide range of entertainment products, Books, DVD's Blu-ray, CD's, Vinyl and eBooks. Hive is unique in that it shares a percentage of each order made with an independent Bookshop in the UK. Hive is a UK registered company.