Hi Caroline, thank you for your feedback. Sorry to hear that you were disappointed with the Brow Define. We do have other shades within the range, such as Smoke (suitable for very ashy tones) or Foxy ( suitable for those with light to medium brown hair), which you may find more suitable.
The Brow Define is a very soft, creamy pencil. We do have other products such as the Browtec or Brow Creme which have better staying power - especially as the Brow Creme is water-resistant.
We are pleased that you are happy with the service that you received from us, and hope that you will continue to be satisfied shopping with us.
All the best, Team HD Brows x