Mattress is great and I'm sleeping well and looking forward to bed every night. So very comfortable and I'd love another little herdy soft toy to keep the one sent with the mattress company!
have...
Read more
Jake
Herdysleep®
7 years ago
Thank ewe for your kind words! We're really glad you're enjoying your new mattress and pillows! We wish you many more amazing nights sleep with them! :)
Best Wishes,
The herdysleep team
Product reviews
Jake
Herdysleep®
7 years ago
Great to hear you're finding them comfortable and they've kept their shape well! :)
Excellent, friendly service. Arranged delivery of Herdy mattress for exactly when it suited us. Even made a Herdy joke, which definitely made me smile!
Jake
Herdysleep®
7 years ago
Ewe make us blush! Thank you for yuor kind words, we're really happy to hear you've had such an amazing experience with your order. We hope you're loving your new mattress too! :)
Best Wishes
The herdysleep team
Product reviews
Jake
Herdysleep®
7 years ago
Everything you could possibly want in a mattress! It's great to hear you're getting along so well with it! :)
Best Wishes
The herdysleep team
Date of purchase: 29/11/2018
0
Share
RF
Rosemary Foad
Feefo Verified
7 years ago
What Rosemary Foad said about Herdysleep®:
Delivered very quickly.
Staff were very helpful on the phone but customer services email account seems not to be checked: I confirmed the address but 3 emails went unanswered and I had to follow up...
Read more
Jake
Herdysleep®
7 years ago
Hi Rosemary,
We're really sorry to hear you had this experience with us and we would like to make it right. A member of our customer service team will be in touch via email shortly.
Best Wishes for the new year,
The herdysleep team
Product reviews
Jake
Herdysleep®
7 years ago
We're sorry to hear it didn't work out with the protector but are glad we could assist in your refund. A member from our customer service team will be in touch shortly to discuss this with you.
The delivery was great. Arranged well and they turned up on time. They deliver to the room but don't unpack. I thought I might have trouble as ours was a superking but I just managed.
The driver was...
Read more
Jake
Herdysleep®
7 years ago
Hi Linda, thanks so much for your kind words. We're really glad you've had such a great experience with us! Luckily little herdy isn't wrapped up too long as they cant wait to jump out and meet you! Thanks for your feedback about unpacking. This is now a service we offer on request, but we're glad to hear you didn't have too much trouble :)
Best Wishes
The herdysleep team
Product reviews
Jake
Herdysleep®
7 years ago
This is really great to hear Linda. We're so happy you love your new mattress and that you're so confident you won't be returning it you stopped counting the days! So glad you're getting a great nights sleep without being disturbed by your partner wiggling around in the night! :)
Best Wishes
The herdysleep team
Date of purchase: 09/11/2018
0
Share
CS
Constance Stuart
Feefo Verified
7 years ago
What Constance Stuart said about Herdysleep®:
It is reassuring to know a company for whom Customer Service is not just a department but a philosophy.
Jake
Herdysleep®
7 years ago
Hi Constance, thanks for your lovely words! We absolutely agree & our Customer Service team will be delighted to hear how pleased you are with their service! :)
Product reviews
Jake
Herdysleep®
7 years ago
We're really sorry to hear you had a fault with the original but happy we were able to take care of it and replace it for quickly for you! We really hope you're enjoying your new mattress and getting plenty of great nights sleep! :)
Date of purchase: 08/11/2018
0
Share
Trusted Customer
Feefo Verified
7 years ago
Cancelled order almost immediately but payment was taken anyway. Took three weeks and two phone calls to get refund. Won't be ordering from them again.
Jake
Herdysleep®
7 years ago
Thank you for your constructive feedback, I'm really sorry you feel you've had a poor experience with us. I am glad that the issue was resolved however I would like to look into why this has happened & will get a member of our customer service team to contact you shortly.
Best Wishes
Jake
Product reviews
Jake
Herdysleep®
7 years ago
Thank you for your constructive feedback, I'm really sorry you feel you've had a poor experience with us. I am glad that the issue was resolved however I would like to look into why this has happened & will get a member of our customer service team to contact you shortly.
Best Wishes
Jake
Jake
Herdysleep®
7 years ago
Thank you for your constructive feedback, I'm really sorry you feel you've had a poor experience with us. I am glad that the issue was resolved however I would like to look into why this has happened & will get a member of our customer service team to contact you shortly.
My partner and I absolutely love our Herdy Mattress. From start to finish, it was in perfect. We had the loveliest delivery guy call ahead of schedule to deliver, it really was like no other delivery...
Read more
Jake
Herdysleep®
7 years ago
Hi Georgia! We're all really happy you and your partner are loving your new herdysleep mattress and that we made everything easy for you from start to finish! Glad to hear you had no trouble unpacking it all and we hope little herdy wasn't too mischievous when they jumped out! :)
Product reviews
Jake
Herdysleep®
7 years ago
That's really fantastic to hear Georgia! We're really happy you stuck with it for the month and now love your new mattress. Even more happy that we have helped you sleep better than ever! Here's to many more great nights sleep for you both! :)
my whole experience was fabulous. They were really on the case when I ordered, plus when there was a 'technical' hitch with my delivery, they so exceeded my expectations. The hand written apology and...
Read more
Jake
Herdysleep®
7 years ago
Thank ewe Pauline for these lovely words! It really means a lot to us, and to our customer service team to hear you have had such a positive experience with us. We're really glad we could resolve your issue and exceed your expectations! Little herdy needed a good home and we had a good feeling about yours! :) Great to hear you;re thinking of ordering a mattress from us in the future, we look forward to speaking with you then!
Best Wishes,
the herdysleep team
Product reviews
Jake
Herdysleep®
7 years ago
Really happy to hear you're loving your new pillow! :)
Herdysleep was founded in 2016 by award-winning Lake District brand, Herdy, in collaboration with one of the UK’s leading luxury bed manufacturers, Harrison Spinks. Herdysleep combines responsibly sourced natural materials with traditional craft methods and innovative technology.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Herdysleep was founded in 2016 by award-winning Lake District brand, Herdy, in collaboration with one of the UK’s leading luxury bed manufacturers, Harrison Spinks. Herdysleep combines responsibly sourced natural materials with traditional craft methods and innovative technology.