How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Herdysleep® Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

6 years ago

Sleeping with Sheep

The mattress is incredibly comfortable and I have noticed that my quality of sleep has improved.I already have a wool duvet and a wool pillow. Delivery was very quick within a few days. My only...

Leah Herdysleep

Herdysleep®

6 years ago

Thank you so much for your feedback! We really appreciate you taking the time to leave such an honest and constructive review. Apologies about the confusion in regards to the execution of your delivery. It seems as though there was some miscommunication here, but we're glad this was swiftly resolved. So pleased to hear you're enjoying your new mattress. Best wishes, The herdysleep team x

Product reviews

Date of purchase: 10/06/2019

0

CC

Charlotte Cooper

Feefo Verified

6 years ago

What Charlotte Cooper said about Herdysleep®:

Great service. The mattress arrived quickly and the delivery people were courteous and helpful

Leah Herdysleep

Herdysleep®

6 years ago

Thank you so much for your 5* review, we really appreciate the feedback!So pleased to hear you've enjoyed your herdysleep experience:)Wishing ewe all the very best for the future,The herdysleep Team x

Product reviews

Date of purchase: 17/06/2019

0

SF

S Fozzard

Feefo Verified

Cumbria

6 years ago

What S Fozzard said about Herdysleep®:

Would have liked to see the protector in the Herdy shop

Very prompt delivery.

Leah Herdysleep

Herdysleep®

6 years ago

Thank you so much for your 5* review, we really appreciate the feedback!So pleased to hear you've enjoyed your herdysleep experience:)Wishing ewe all the very best for the future,The herdysleep Team x

Product reviews

Date of purchase: 13/06/2019

0

CH

Catherine Hide

Feefo Verified

6 years ago

What Catherine Hide said about Herdysleep®:

The service was second to none

Leah Herdysleep

Herdysleep®

6 years ago

Thank you so much for your 5* review, we really appreciate the feedback!So pleased to hear you've enjoyed your herdysleep experience:)Wishing ewe all the very best for the future,The herdysleep Team x

Product reviews

Date of purchase: 10/06/2019

0

CT

Chris Turner

Feefo Verified

Leicestershire

6 years ago

What Chris Turner said about Herdysleep®:

Really helpful and very knowledgeable will buy more:)

Leah Herdysleep

Herdysleep®

6 years ago

Thank you so much for your 5* review, we really appreciate the feedback!So pleased to hear you've enjoyed your herdysleep experience:)Wishing ewe all the very best for the future,The herdysleep Team x

Product reviews

Date of purchase: 10/06/2019

0

Trusted Customer

Feefo Verified

6 years ago

I haven't got my mattress yet as the van broke down

nice customer service but I was very disappointed the van broke down and they just texted they would deliver next day, non-negotiable. Most of us work and are not at home all day to receive...

Leah Herdysleep

Herdysleep®

6 years ago

Thank you for your feedback, we really appreciate it!I'm really sorry to hear that delivery didn't go as planned, however I'm pleased we were able to come to a convenient solution for you. We're always here to help, so if you have any queries or concerns in the future, please don't hesitate to contact us :)! Wishing you all the very best for the future, The herdysleep team x

Product reviews

Date of purchase: 10/06/2019

0

Trusted Customer

Feefo Verified

6 years ago

A wise purchase

I had been contemplating buying a Herdysleep mattress after hearing the adverts on Classic FM, and decided to order one from the Herdy stand at Chatsworth Flower Show to take advantage of the show...

Leah Herdysleep

Herdysleep®

6 years ago

Thank you so much for your 5* review, we really appreciate the feedback! So pleased to hear you've enjoyed your herdysleep experience:) Wishing ewe all the very best for the future, The herdysleep Team x

Product reviews

Date of purchase: 10/06/2019

0

JS

jane showering

Feefo Verified

6 years ago

What jane showering said about Herdysleep®:

More than hopeless

Delivery service, keen and able took 4 times, 3 missed appointments to deliver and were unperturbed by this! They send appointment via email, I confirm by email, they don’t pick up any emails and...

Leah Herdysleep

Herdysleep®

6 years ago

Thank you so much for your feedback Jane, we really appreciate it! I'm sorry to hear that you didn't enjoy your initial experiences with delivery. A member of the herdysleep is currently investigating the issues you faced, and we will ensure your feedback is utilised to drive change and ensure improvement. So pleased that we were able to remedy the issues you faced, and ensure the safe delivery of your herdysleep goods :)!

Product reviews

Date of purchase: 13/05/2019

0

Trusted Customer

Feefo Verified

6 years ago

Great service, not great delivery

Great service from Herdy sleep - shame their chosen delivery courier wasn’t great.

Leah Herdysleep

Herdysleep®

6 years ago

Thank you so much for your feedback, we really appreciate it! Sorry to hear that you weren't too pleased with delivery. We've update the courier on your experience, who will ensure theyutilise this feedback to improve their practises. Wishing you all the very best for the future, The herdysleep team x

Product reviews

Date of purchase: 12/05/2019

0

KH

Kath Hampson

Feefo Verified

7 years ago

What Kath Hampson said about Herdysleep®:

Great product.so comfy.

Easy to order.quick and efficient delivery.really comfy matress

Leah Herdysleep

Herdysleep®

6 years ago

Thank you so much for your 5* review, we really appreciate the feedback! So pleased to hear you've enjoyed your herdysleep experience:) Wishing ewe all the very best for the future, The herdysleep Team x

Product reviews

Date of purchase: 28/04/2019

0

Herdysleep® Reviews

the herdysleep wool mattressMore reviews of this product (160)View product websiteGood value for money and very comfortable

the herdysleep wool mattressMore reviews of this product (160)View product websiteI'm still getting to grips with the mattress. We have only had it a few weeks

Wool Mattress ProtectorMore reviews of this product (11)View product websiteDidn’t think we could better the mattress but the protector is a great addition.

the herdysleep wool mattressMore reviews of this product (160)View product websiteExcellent product and would recommend

Luxury Wool PillowMore reviews of this product (24)View product websiteVery knowledgeable and friendly help

the herdysleep wool mattressMore reviews of this product (160)View product websitehave not yet recieved the mattress

the herdysleep wool mattressMore reviews of this product (160)View product websiteA good decision to buy this product.

Divan BaseMore reviews of this product (1)View product websiteI haven’t slept in it yet

the herdysleep wool mattressMore reviews of this product (160)View product websiteGreat product, second herdy mattress we have bought.

the herdysleep wool mattressMore reviews of this product (160)View product websiteSo comfy.certainly dont need the 100 night trial.two nights and we were hooked.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?