Poor. Order placed 13 May. Called to chase up 27 May & told no action taken on the order. Delivery made 28 May. Order was for 5 x Nepeta Six Hills Giant 2L plants, but only received 4 - all badly...
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Customer Care
Hedges Direct Ltd
11 months ago
Hi Mary, Thank you for your feedback. I am so sorry your plants arrived in such poor condition and this has not resolved sooner for you. Looking on our system I can see a full refund has been processed for you and this should be back on your payment card.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Product reviews
Customer Care
Hedges Direct Ltd
11 months ago
Hi Mary, Thank you for your feedback. I am so sorry your plants arrived in such poor condition and this has not resolved sooner for you. Looking on our system I can see a full refund has been processed for you and this should be back on your payment card.
Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
I have bought hedging plants from you in the past. I couldn’t recommend you enough. However my last order of Nepeta are so disappointing.
They arrived looking half dead.
I have sent you an email...
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Customer Care
Hedges Direct Ltd
12 months ago
Hi Angela, Lovely to speak to you before and thank you for your feedback. I really do apologise that you received such poor quality plants. As discussed on our call I have arranged for replacements to be sent out to you as soon as possible.
Please accept my apologies for all the inconvenience we have caused. You have my direct contact details now so if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Product reviews
Customer Care
Hedges Direct Ltd
12 months ago
Hi Angela, Lovely to speak to you before and thank you for your feedback. I really do apologise that you received such poor quality plants. As discussed on our call I have arranged for replacements to be sent out to you as soon as possible.
Please accept my apologies for all the inconvenience we have caused. You have my direct contact details now so if there is anything else I can help with just let me know.
Kind Regards,
Judi, Customer Care
Really great service . I made a mistake with my order so I emailed to tell them .
They rang and changed it with no fuss and it arrived well packed in a short time frame . Will definitely use again ....
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Here at Hedges Direct, we are completely dedicated to hedges. As a specialist grower, we supply a huge range of hedging plants, in all sizes from 30cm to 3m. So, if you need bare root hedging, cell grown plants, pot grown shrubs, root ball hedge plants or fine topiary, whether you want deciduous or evergreen hedging, posh hedges or cheap garden hedging you’ve found the right company and we are available if you need advice by phone 6 days a week.