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Hedges Direct Ltd Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

JJ

Josephine Jennings

Feefo Verified

Bath

11 months ago

What Josephine Jennings said about Hedges Direct Ltd:

A disappointing assortment

The six plants I received were tall and healthy and delivered promptly. So I was very disappointed to find that I didn’t have six different plant but only four. The one I was most looking forward...

Customer Care

Hedges Direct Ltd

11 months ago

Hi Josephine, Thank you for your feedback and I am so sorry you were disappointed with the mix of species you received. Its lovely to hear how pleased you are with the extra Rosa Rugosa I have sent you and I hope they are settling into their new home. Please accept my apologies for all the inconvenience we have caused. You have my contact details now so if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Product reviews

Customer Care

Hedges Direct Ltd

11 months ago

Hi Josephine, Thank you for your feedback and I am so sorry you were disappointed with the mix of species you received. Its lovely to hear how pleased you are with the extra Rosa Rugosa I have sent you and I hope they are settling into their new home. Please accept my apologies for all the inconvenience we have caused. You have my contact details now so if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Date of purchase: 23/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

Efficient. Good packaging.

Date of purchase: 23/05/2025

0

PM

Peter Monk

Feefo Verified

Calne

11 months ago

What Peter Monk said about Hedges Direct Ltd:

Good service

Delivered on specified date. Most plants made it unscathed

Product reviews

Date of purchase: 23/05/2025

0

MI

Michael

Feefo Verified

CAMBRIDGE

11 months ago

What Michael said about Hedges Direct Ltd:

Prompt service.

Prompt service. Goods arrived in good condition.

Product reviews

Date of purchase: 23/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

Recommended

The plants were delivered within a couple of days and arrived in good condition

Product reviews

Date of purchase: 23/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

Good value

The plants arrived promptly and were well and safely packed. I am very pleased with the plants, they are strong and healthy with a good root base

Product reviews

Date of purchase: 16/05/2025

0

PF

paul foster

Feefo Verified

11 months ago

What paul foster said about Hedges Direct Ltd:

Great plamts

Right price. Great quality plants. Could have been clearer about helpful products bought at same time. Ended up buying root gel that’s was inappropriate for my purchase of 10x 10l pots

Date of purchase: 23/05/2025

0

PB

Penelope Bartleman

Feefo Verified

Colchester City

11 months ago

What Penelope Bartleman said about Hedges Direct Ltd:

Superb

Lots of choices. Colourful array of plants on website. Safe website. Arrived quickly. Packed well. Very healthy lush laurels. Planted and looking happy.

Product reviews

Date of purchase: 16/05/2025

0

GD

Gillian Davies

Feefo Verified

Scotland

11 months ago

What Gillian Davies said about Hedges Direct Ltd:

Very happy with my plants.

Nice healthy plants. Well packed. Arrived in good condition. Very happy.

Date of purchase: 23/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

Sorry but some didn't take.

We ordered 14 Portuguese laurel 3 were dead when arrived, so we did manage to get 3 more sent which were much better than all the others we ordered, we did as they said, and 2 more haven't survived...

Customer Care

Hedges Direct Ltd

11 months ago

Hi, Lovely to speak to you the other day and thank you for your feedback, and thank you for being so lovely on our call. I am so sorry for all the issues with your Portuguese Laurels. As discussed I have arranged for 3 x replacements to be delivered on Tuesday 17th June, so you will be able to complete your hedge. Portuguese Laurel is a beautiful evergreen species with glossy leaves all year round. The small delicate flowers that bloom in summertime will attract lots of butterflies and bees. So extra wildlife should hopefully be coming to your garden. Once again I am sorry for all the inconvenience caused. You have my email address now, so if you need anything else jus let me know. Have a lovely Sunday evening. Kind Regards, Judi, Customer Care

Product reviews

Customer Care

Hedges Direct Ltd

11 months ago

Hi, Lovely to speak to you the other day and thank you for your feedback, and thank you for being so lovely on our call. I am so sorry for all the issues with your Portuguese Laurels. As discussed I have arranged for 3 x replacements to be delivered on Tuesday 17th June, so you will be able to complete your hedge. Portuguese Laurel is a beautiful evergreen species with glossy leaves all year round. The small delicate flowers that bloom in summertime will attract lots of butterflies and bees. So extra wildlife should hopefully be coming to your garden. Once again I am sorry for all the inconvenience caused. You have my email address now, so if you need anything else jus let me know. Have a lovely Sunday evening. Kind Regards, Judi, Customer Care

Date of purchase: 17/03/2025

0

Hedges Direct Ltd Reviews

6 x Mixed Native 40/60cm 2L Pots - Discounted PackMore reviews of this product (1)View product websiteDisappointed in a word. Not six DIFFERENT plants but two of the same twice, so FOUR different plants.

RootGrow (150g)More reviews of this product (3,989)View product websiteGood

Photinia 'Red Robin' 20/30cm 9cm potMore reviews of this product (24)View product websiteAll plants arrived in reasonable condition and all usable

RootGrow (2.5kg)More reviews of this product (3,989)View product websiteI have used root grow but far too early to tell if it has done any good

Vitax Bonemeal Root Builder (10kg)More reviews of this product (15)View product websiteI have applied this as instructed but far too early to say if has been good

Western Red Cedar 90/120cm 5L potMore reviews of this product (441)View product websiteTrees arrived in a very good state.

Portuguese Laurel 175/200cm 20L potMore reviews of this product (863)View product websiteThe plants arrived within a couple of days and were in good condition

Photinia 'Red Robin' 150/175cm 18L potMore reviews of this product (994)View product websiteSpeedy delivery and arrived in good condition

Beech 120/150cm 5L potMore reviews of this product (2,298)View product website

Cherry Laurel 60/90cm 5L potMore reviews of this product (2,216)View product websiteArrived in their pots and very healthy. Well packed

RootGrow (150g)More reviews of this product (3,989)View product website

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