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Hedges Direct Ltd Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

MW

Mike Wyllie

Feefo Verified

Warkworth

11 months ago

What Mike Wyllie said about Hedges Direct Ltd:

Great Value for quality trees

Great service and price

Date of purchase: 02/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

Excellent service

Excellent quality plants well packaged all plants bedding in nicely good price as well

Product reviews

Date of purchase: 02/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

Excellent

Product reviews

Date of purchase: 02/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

Poor packaging

Sadly the packing was very poor which resulted in all 7 of the Salvias arriving bruised and in very poor condition !

Customer Care

Hedges Direct Ltd

11 months ago

Hi, Lovely to speak to you and thank you for your feedback. I am so sorry your plants arrived in such poor condition, and I completely understand how disappointing this was for you. As discussed on our call I have asked our accounts department to process a full refund you and this will be back on your payment card in the next 3 to 5 days. Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know. Have a lovely evening. Kind Regards, Judi, Customer Care

Product reviews

Customer Care

Hedges Direct Ltd

11 months ago

Hi, Lovely to speak to you and thank you for your feedback. I am so sorry your plants arrived in such poor condition, and I completely understand how disappointing this was for you. As discussed on our call I have asked our accounts department to process a full refund you and this will be back on your payment card in the next 3 to 5 days. Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know. Have a lovely evening. Kind Regards, Judi, Customer Care

Date of purchase: 02/06/2025

0

MB

Martin Baxter

Feefo Verified

Cirencester

11 months ago

What Martin Baxter said about Hedges Direct Ltd:

Great plants

Great plants, arrived quickly in good condition

Product reviews

Date of purchase: 25/05/2025

0

DB

David Buckingham

Feefo Verified

Leighton Buzzard

11 months ago

What David Buckingham said about Hedges Direct Ltd:

Disappointed

We were told we needed 45 plants for 15metre of garden. In fact it should have been 30 plants. So we now have an extra 15 plants we paid for wasted. If you work it out you will understand why we...

Customer Care

Hedges Direct Ltd

11 months ago

Hi David, Thank you for your feedback. I am so sorry you received more plants than was needed for your planting area. I have emailed you, so if you just reply to the email and let me know the best option for you. Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Product reviews

Customer Care

Hedges Direct Ltd

11 months ago

Hi David, Thank you for your feedback. I am so sorry you received more plants than was needed for your planting area. I have emailed you, so if you just reply to the email and let me know the best option for you. Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Date of purchase: 23/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

Excellent value

Fast delivery and plants arrived in very good condition. Excellent value.

Date of purchase: 01/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

Generally an excellent product. Good customer service.

Product reviews

Date of purchase: 01/06/2025

0

AH

Andy Hill

Feefo Verified

11 months ago

What Andy Hill said about Hedges Direct Ltd:

Lovely fresh plants in a box

Excellent service and lovely fresh plants

Product reviews

Date of purchase: 01/06/2025

0

PW

Philip Worth

Feefo Verified

Harlow

11 months ago

What Philip Worth said about Hedges Direct Ltd:

First class

Great product, great service, easy to order good communication

Product reviews

Date of purchase: 01/06/2025

0

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