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Hedges Direct Ltd Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

DR

Därko

Feefo Verified

London

11 months ago

What Därko said about Hedges Direct Ltd:

Great plants, helpful staff and prompt delivery

I placed my order over the phone. The lady who took my order was most helpful. She answered all my questions, was most helpful and professional and took every care to ensure I was satisfied. The...

Product reviews

Date of purchase: 28/05/2025

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RF

Feefo Verified

Willingham

11 months ago

What RF said about Hedges Direct Ltd:

Hedges Direct were very efficient, but DPD were not. They failed to deliver the first batch, and sent them back. No explanation given and not ideal with live plants in the summer. The lovely lady at...

Date of purchase: 04/06/2025

0

PS

Paula Smith

Feefo Verified

Sheffield

11 months ago

What Paula Smith said about Hedges Direct Ltd:

Great team

Fantastic customer service everyone I dealt with was knowledgeable and overly helpful

Date of purchase: 04/06/2025

0

CR

Caroline Riley

Feefo Verified

Woking

11 months ago

What Caroline Riley said about Hedges Direct Ltd:

Great plants, great service & delivered with care.

Product reviews

Date of purchase: 04/06/2025

0

SW

Sara Woodward

Feefo Verified

Worcs

11 months ago

What Sara Woodward said about Hedges Direct Ltd:

Excellent

Excellent can’t fault the service.

Product reviews

Date of purchase: 04/06/2025

0

LS

Lesley Sharp

Feefo Verified

Bishop Auckland.

11 months ago

What Lesley Sharp said about Hedges Direct Ltd:

Lovely selection and mostly fresh.

The service we received was very good, the forsythia was beautiful well packed and looked very fresh. The delivery was quick and delivered by a lovely man. Thank you. Unfortunately I have sent them...

Customer Care

Hedges Direct Ltd

11 months ago

Hi Lesley, Lovely to speak to you just now and thank you for your feedback. I am so sorry to hear your Buddleia has failed. As discussed on our call I have arranged for a replacement to be sent out to you for delivery this Wednesday, 18th June. Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know. You have a lovely afternoon. Kind Regards, Judi, Customer Care

Product reviews

Customer Care

Hedges Direct Ltd

11 months ago

Hi Lesley, Lovely to speak to you just now and thank you for your feedback. I am so sorry to hear your Buddleia has failed. As discussed on our call I have arranged for a replacement to be sent out to you for delivery this Wednesday, 18th June. Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know. You have a lovely afternoon. Kind Regards, Judi, Customer Care

Date of purchase: 22/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

Quick delivery, large plants, poor survival rate.

I was really pleased when my order arrived the plants were bigger than I expected. The delivery time was excellent.

Product reviews

Date of purchase: 13/04/2025

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Trusted Customer

Feefo Verified

11 months ago

Hope you will take these comments on board ,!

The service was ok but was disappointed in the plant I feel it had come out of a greenhouse had not been hardened off and was very “soft” am hoping by nursing it I will.be able to give it a chance...

Customer Care

Hedges Direct Ltd

11 months ago

Hi, Thank you for taking the time to leave a review. I am so sorry your Hydrangea "Annabel" arrived in such poor condition. I have emailed you, to let you know I have arranged for a replacement to be sent out to you for delivery on Thursday, and I hope it enjoys its new home up in Scotland. Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Product reviews

Customer Care

Hedges Direct Ltd

11 months ago

Hi, Thank you for taking the time to leave a review. I am so sorry your Hydrangea "Annabel" arrived in such poor condition. I have emailed you, to let you know I have arranged for a replacement to be sent out to you for delivery on Thursday, and I hope it enjoys its new home up in Scotland. Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Date of purchase: 31/05/2025

0

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Nathan Lewis

Feefo Verified

11 months ago

What Nathan Lewis said about Hedges Direct Ltd:

Excellent service and product

Product reviews

Date of purchase: 27/05/2025

0

SW

Sam Wang

Feefo Verified

Crowthorne

11 months ago

What Sam Wang said about Hedges Direct Ltd:

good experience

Their sales department and customer service were both impressive. Products are as well as described. Good to go

Product reviews

Date of purchase: 03/06/2025

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Hedges Direct Ltd Reviews

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