Hedges Direct Ltd Reviews

Thank you for your feedback. I have discussed with our Nursery and Despatch Teams your observations as they should both have addressed the points you raised prior to your plants being despatched. I'm confident both the plants you purchased will prosper however should they not please do let me know. Please accept my sincere apologies for the difficulties you experienced with your order. Claire Walton - Hedges Direct Service Team

Thank you for your feedback. Please be assured we have since identifying the difficulties you and several other customers experienced with the delivery of orders earlier this year taken appropriate action with our carriers. If you have any concerns regarding the plants we supplied including how they are prospering please do let me know and I will investigate and revert to you. Claire Walton - Hedges Direct Service Team

Thank you for your feedback that I was most disappointed to read. Our Nursery and Despatch Teams both complete quality control procedures that should have identified the problems you encountered with two of the nine plants. Accordingly please accept my sincere apologies. Although I'm pleased to hear the two plants are now prospering should they not continue to do so please let me know and I'll arrange to send you replacements free of charge. Claire Walton - Hedges Direct Service Team

Thank you for your feedback. Due to the cold start to this year, that has been the second coldest in half a century the growing season is about four weeks behind. Therefore you may yet find the Beech will prosper. I would suggest you scratch back with your finger nail a small amount of bark on a number of plants and if these are healthy this should reveal a green and moist surface. If the surface is dry and brittle the plants may have died, this can be due to a number of reasons including the watering regime followed. Please do keep us advised if the plants do not prosper and we can arrange to replace these in the next bare root season (October 2013 - April 2014), subject to you making a contribution towards the cost of doing so. Claire Walton - Hedges Direct Service Team