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Hedges Direct Ltd Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

11 months ago

IT problems

Not good when you are asked for feedback before receiving the product. You need to sort it!

Customer Care

Hedges Direct Ltd

11 months ago

Hi, Thank you for your feedback and for being so lovely on your email. I am so pleased you have your Griselinia and I hope they are enjoying the sunshine in their new home. You have my contact details now, so if you need anything else at all just let me know. Have a lovely day. Kind Regards, Judi, Customer Care

Trusted Customer

11 months ago

Hedges Direct are a professional service and I would fully recommend them. Their plants, delivery and customer services are excellent. If you do happen to have a problem; just contact them and they will sort it!

Date of purchase: 07/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

Satisfied customer

Mix up with order, these things happen. After phone call re non delivery, plants arrived next day. Good strong plants.

Date of purchase: 12/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

Quick delivery

Very quick delivery Plant was taken care of

Product reviews

Date of purchase: 08/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

Good quality plants !

Plants were good quality

Date of purchase: 08/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

Great products, great price

Quick secure well packaged products. Very healthy plants which I’m delighted with so much so that I would highly recommend Hedges Direct to any future purchasers.

Product reviews

Date of purchase: 08/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

1.8m high at least

Ordered two Cherry laurel 1.2 - 1.5 these both were 1.8m and bushy. They arrived well packaged in 2m high boxes and completely undamaged in transit. I would recommend.

Product reviews

Date of purchase: 08/06/2025

0

AM

Andy M

Feefo Verified

MARKET DRAYTON

11 months ago

What Andy M said about Hedges Direct Ltd:

All good

Arrived on time, growing nicely. Will use again!

Product reviews

Date of purchase: 21/04/2025

0

DC

David Cooper

Feefo Verified

Worksop

11 months ago

What David Cooper said about Hedges Direct Ltd:

Should have gone to the garden centre

Inadequate information about delivery, not well packaged and DPD service poor. Bushes themselves are poor quality, very lanky, would definitely not buy from them again

Customer Care

Hedges Direct Ltd

11 months ago

Hi David, Lovely to speak to you just now and thank you for your feedback. I am so sorry you received such poor quality Golden Privet, and the DPD driver was so unhelpful, and I completely understand how disappointing this was for you. As discussed on our call I have asked our accounts department to process a full refund for you. This will be back in your account in the next 3 to 5 days. Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

DC

David Cooper

11 months ago

Thank you for the refund, it was unexpected. The delivery experience from DPD was down to their usual standard, not your fault. I'm afraid the privetts are still not good, but your service was certainly very courteous and professional

Product reviews

Customer Care

Hedges Direct Ltd

11 months ago

Hi David, Lovely to speak to you just now and thank you for your feedback. I am so sorry you received such poor quality Golden Privet, and the DPD driver was so unhelpful, and I completely understand how disappointing this was for you. As discussed on our call I have asked our accounts department to process a full refund for you. This will be back in your account in the next 3 to 5 days. Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Date of purchase: 07/06/2025

0

Trusted Customer

Feefo Verified

1 year ago

Poor service

Very poor so far, plants arrived damaged, despite contacting customer service twice I am yet to receive a response!!

Customer Care

Hedges Direct Ltd

11 months ago

Hi, Lovely to speak to you yesterday and thank you for your feedback. I am so sorry your Mixed Native plants arrived in such poor condition and you struggled to resolve this. Hopefully they will pick up with the Seaweed feed my colleague has sent you. I hope you enjoy your new hedging and the wildlife it will bring to your garden. Once again, I am very sorry for the inconvenience caused. You have my email address so if any don't recover just let me know. Kind Regards, Judi, Customer Care

Trusted Customer

11 months ago

Update, after an initially slow response I have now been sent a seaweed feed supplement to feed the hedge with, to early to say if it works yet, but very helpful.

Product reviews

Customer Care

Hedges Direct Ltd

11 months ago

Hi, Lovely to speak to you yesterday and thank you for your feedback. I am so sorry your Mixed Native plants arrived in such poor condition and you struggled to resolve this. Hopefully they will pick up with the Seaweed feed my colleague has sent you. I hope you enjoy your new hedging and the wildlife it will bring to your garden. Once again, I am very sorry for the inconvenience caused. You have my email address so if any don't recover just let me know. Kind Regards, Judi, Customer Care

Trusted Customer

11 months ago

Afte

Date of purchase: 06/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

The plant was not named only blue geranium. Not sure if the plant is a Johnson’s blue, seems to be too light in colour

Date of purchase: 31/05/2025

0

Hedges Direct Ltd Reviews

Nepeta 'Six Hills Giant' 2LMore reviews of this product (3)View product websiteNice plant

Pachysandra terminalis 2LMore reviews of this product (1)View product website

Cherry Laurel 120/150cm 10L potMore reviews of this product (2,216)View product websiteVery good plants

English Holly 40/60cm 2L potMore reviews of this product (574)View product website

Golden Privet 40/60cm 2L potMore reviews of this product (243)View product websitePoor quality shrubs. These would be the ones in the bargain bin at the end of the season

12 x Mixed Native 40/60cm 2L Pots - Discounted PackMore reviews of this product (1)View product websiteMost of the plants were fine, but two of them were damaged.

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