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Hedges Direct Ltd Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TW

T Winter

Feefo Verified

London

11 months ago

What T Winter said about Hedges Direct Ltd:

Plants good. Delivery Disappointing.

The plants were good, but the first delivery was very late and could not be executed on the day, and had to be rescheduled. This actually caused a few problems I'd rather not have had to deal with.

Customer Care

Hedges Direct Ltd

11 months ago

Hi, Lovely to speak to you and thank you for your feedback. I am so sorry DPD did not deliver on the arranged delivery date, and I know how frustrating this was for you. So thank you for being so lovely when I spoke to you. As discussed I have refunded your delivery costs, and as an apology I have also raised a credit note against your account and emailed you the details. Once again, I am very sorry for the inconvenience caused. You have my direct contact details now so if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

TW

T Winter

11 months ago

Hedges Direct had impressive, polite customer service, who called me within hours of this review, refunded the delivery charge and offered a compensatory credit for my next purchase, Bravo!

Product reviews

Customer Care

Hedges Direct Ltd

11 months ago

Hi, Lovely to speak to you and thank you for your feedback. I am so sorry DPD did not deliver on the arranged delivery date, and I know how frustrating this was for you. So thank you for being so lovely when I spoke to you. As discussed I have refunded your delivery costs, and as an apology I have also raised a credit note against your account and emailed you the details. Once again, I am very sorry for the inconvenience caused. You have my direct contact details now so if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Date of purchase: 19/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

Bought at a price which was very good for the plant received.

Good healthy plant received. Pleased with price as well.

Product reviews

Date of purchase: 16/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

lovely plants and thriving so well even in this hot weather.. just water daily

Product reviews

Date of purchase: 11/06/2025

0

RJ

Richard Jones

Feefo Verified

Poulton le Fylde

11 months ago

What Richard Jones said about Hedges Direct Ltd:

My fault that original bare roots failed but the pot plants filled the gaps brilliantly. Wanted hedge complet for next season when I will buy more bare roots for next season.

Product reviews

Date of purchase: 19/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

Great service

Excellent service and top quality plants

Date of purchase: 19/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

If you want excellent plants, I suggest you get them from these and they guarantee them to. I’ve never had a problem with any of those I’ve got from then

Date of purchase: 19/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

Buxus 2 litre pots

Excellent service. Order was dispatched & arrived in quick time. Buxus i was sent was packaged with care & were all healthy specimens. I would definitely use again.

Date of purchase: 17/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

Very pleased with prompt delivery and great quality.ty

Product reviews

Date of purchase: 18/06/2025

0

Trusted Customer

Feefo Verified

11 months ago

Very happy with the results.

Service was very good. Plants are now in the garden and they are thriving and looking tall and strong. We are very happy with them.

Date of purchase: 03/06/2025

0

CR

Caroline Riley

Feefo Verified

Woking

11 months ago

What Caroline Riley said about Hedges Direct Ltd:

Great Hedges! Great on-line Service!

Great service, kept you informed regarding delivery & quality of plants top rate! Like them so much I placed 2 more orders.

Product reviews

Date of purchase: 18/06/2025

0

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