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Hedges Direct Ltd Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

10 months ago

terrible service

Only give 1 star for processing refund, when chased 1 week after cancellation. Given delivery date and time scale for delivery. No delivery received, so contact customer services who didn’t know why...

Customer Care

Hedges Direct Ltd

10 months ago

Hi, Thank you for your feedback. I am so sorry for all the issues with your order, and I totally understand how frustrating this has been for you. I have left you a voicemail and I have also dropped you an email, to let you know I have raised a credit note against your account. Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Product reviews

Customer Care

Hedges Direct Ltd

10 months ago

Hi, Thank you for your feedback. I am so sorry for all the issues with your order, and I totally understand how frustrating this has been for you. I have left you a voicemail and I have also dropped you an email, to let you know I have raised a credit note against your account. Once again, I am very sorry for the inconvenience caused and if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Date of purchase: 19/06/2025

0

Trusted Customer

Feefo Verified

10 months ago

Great!

Arrived safely am very pleased with the quality. Thank you will use your services again.

Date of purchase: 25/06/2025

0

DA

David

Feefo Verified

Grimsby

10 months ago

What David said about Hedges Direct Ltd:

Lavender walk

Although some confusion over the delivery date the lady I spoke to was very helpful and understanding of their conflicting information. The plants arrived almost intact but when you’re dealing with...

Product reviews

Date of purchase: 19/06/2025

0

AM

Angela McClellan

Feefo Verified

Pwĺlglas RUTHIN

10 months ago

What Angela McClellan said about Hedges Direct Ltd:

OK but please refer to my unanswered email to you dated 20 June regarding the courier service.

Product reviews

Date of purchase: 17/06/2025

0

Trusted Customer

Feefo Verified

10 months ago

Top quality every time

Always brilliant

Date of purchase: 01/06/2025

0

Trusted Customer

Feefo Verified

1 year ago

Problem solving

Laurels were of poor standard on reciept but after initial contact 1st class customer care . Email sent in a timely manner and feed sent out immediately. Follow up call and email some weeks after...

Customer Care

Hedges Direct Ltd

11 months ago

Hi, Thank you for your feedback. I am sorry you were concerned about your Cherry Laurels when they arrived. I hope the After Plant feed helped that I sent you. If the plants haven't picked up, if you reply to my email and I can look into this for you. Please accept my apologies for all the inconvenience we have caused. You have my direct contact details now so if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Product reviews

Customer Care

Hedges Direct Ltd

11 months ago

Hi, Thank you for your feedback. I am sorry you were concerned about your Cherry Laurels when they arrived. I hope the After Plant feed helped that I sent you. If the plants haven't picked up, if you reply to my email and I can look into this for you. Please accept my apologies for all the inconvenience we have caused. You have my direct contact details now so if there is anything else I can help with just let me know. Kind Regards, Judi, Customer Care

Date of purchase: 25/04/2025

0

Trusted Customer

Feefo Verified

10 months ago

Super service

Excellent quality plants all at the right height AND EXCELLENT QUALITY

Product reviews

Date of purchase: 01/06/2025

0

Trusted Customer

Feefo Verified

10 months ago

Good condition and information on delivery good.

Product reviews

Date of purchase: 23/06/2025

0

FI

Finlay

Feefo Verified

Edinburgh

10 months ago

What Finlay said about Hedges Direct Ltd:

Amazing customer service

Although there were issues with two of the plants in my initial order, customer service were amazing at listening to my concerns and rectifying the situation. I was very impressed with the way it was...

Date of purchase: 22/06/2025

0

Trusted Customer

Feefo Verified

10 months ago

good

Date of purchase: 16/06/2025

0

Hedges Direct Ltd Reviews

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