Dear Feefo user,
It was lovely to deal with you once again on selling your property that you had previously bought through us. It is of course of concern that you have rated the service this time around as only 3 stars and we would be delighted to speak to you to discuss.
In response to the precise points in your comments we would always want you to read through the contract and have time to consider the points in your own time; of course a huge part of what we do is with honest and integrity as well. I sincerely apologise if you would feel at any point this was not the case.
Thank you again for using us to sell the property, we hope to see you again in the future and wish you all the best.