Ms GillardI’m very sorry to hear you had trouble accessing your policy online. I see that your policy was bought in 2018. Since then we have been able to update our systems to make that simpler since you bought yours, and have made improvements in the rest of the business to respond to every claim within 24 hours.You’ve been our customer for some time and we’re very keen to make sure you’re satisfied with all aspects of the service. Please call us on +44 (0)20 7590 8800 and I hope we can work through any difficulties you might have.Many thanks,Susan Holman, Healthcare International
