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Headout Reviews | Customer Service Reviews for https://www.feefo.com/reviews/headout | Feefo

VU

Valued User

8 years ago

What Valued User said about Headout:

Bad

Had a very long wait and line 1-2 hours for a skip the line ticket. I already have feedback to you back then and nobody did anything.

Viraaj

Headout

8 years ago

Dear Jonathan,

We are sorry to hear that you had to wait for such a long time despite having Skip the line tickets. We sincerely apologise for the delay. The longest we have heard from any other customer has been 30-40 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. We have already raised the issue with the Catacombs management and they have assured us that other than regular security checks there is no reason why you had to wait so long.

We are also trying to reduce the number of tickets selling each day so that the waiting time is also reduces from 45 to 15 minutes.

Thanks a lot for your review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.

All the very best.

Viraaj Arora

Head of Customer Success

Date of purchase: 24/06/2017

0

Trusted Customer

8 years ago

No skipping lines

Your advertisement for no line is misleading. We showed up at our scheduled time and still had to wait in line for 45 mins. Our tickets were not stamped with a time either.

Viraaj

Headout

8 years ago

Hi,

We are sorry to hear that you had to wait for almost 45 minutes despite having Skip the line tickets. We sincerely apologise for the delay. The longest we have heard from any other customer has been 30-40 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. I have already raised the issue with the Catacombs management and they have assured us that other than regular security checks there is no reason why you had to wait so long.

We are also trying to reduce the number of tickets selling each day so that the waiting time is also reduces from 45 to 15 minutes.

Thanks a lot for your review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.

All the very best.

Viraaj Arora

Head of Customer Success

Product reviews

Date of purchase: 31/07/2017

0

VU

Valued User

8 years ago

What Valued User said about Headout:

Highly recommended

Excellent. Everything worked out very well. Immediate entrance to Burj Khalifa, our visit was on time and there was no rush to complete our tour,

Product reviews

Date of purchase: 06/06/2017

0

VU

Valued User

8 years ago

What Valued User said about Headout:

Easy to order online

Product reviews

Customer Success

Headout

8 years ago

Hi,

We sincerely apologise for the delay in getting in with your skip the line tickets. The longest we have heard from any other customer has been 30-45 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. I have already raised the issue with the Catacombs management and they have assured us that other than regular security checks there is no reason why you had to wait so long.Thanks a lot for your detailed review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.

All the very best

Viraaj Arora

Head of Customer Success

Date of purchase: 31/07/2017

0

Trusted Customer

8 years ago

Easy

Really easy! I don't know if the giant email attachment was necessary, I would narrow down the steps

Product reviews

Date of purchase: 22/08/2017

0

VU

Valued User

Mumbai

8 years ago

What Valued User said about Headout:

Awesome arrangements.

Product reviews

Date of purchase: 01/06/2017

0

VU

Valued User

8 years ago

What Valued User said about Headout:

Time Saver

If we hadn't use Headout, we would have waited in line for 2-3 hours!!!

Viraaj

Headout

8 years ago

Hi Kevin,

We are glad that we could help you save time on your visit to Catacombs. Thank you so much for taking the time to leave the review. Hope that you will use us again on your next adventure.

All the very best.

Viraaj Arora

Head of Customer Success

Product reviews

Date of purchase: 11/08/2017

0

Trusted Customer

8 years ago

Amazing! So quick!

Date of purchase: 23/08/2017

0

VU

Valued User

8 years ago

What Valued User said about Headout:

Great Service. Saved us hours of wait time.

It was fast and easy. I appreciated the special experience that our Headout purchase enabled us to have versus without.

Viraaj

Headout

8 years ago

Hi Taylor,

We are glad that we could help you save time on your visit to Catacombs. Headout is all about making travel more fun and spontaneous. Thank you so much for taking the time to leave the review. Hope that you will use us again on your next adventure.

All the very best.

Viraaj Arora

Head of Customer Success

Product reviews

Date of purchase: 07/07/2017

0

VU

Valued User

Dubai

8 years ago

What Valued User said about Headout:

fantastic....fast...simple...reliable

Product reviews

Date of purchase: 17/05/2017

0

Headout Reviews

Skip the Line Catacombs Tickets with AudioguideMore reviews of this product (245)View product websiteNot what was advertised online

Burj Khalifa - At the Top (Level 124 & 125)More reviews of this product (132)View product websiteWonderful and exciting experience.

Skip the Line Catacombs Tickets with AudioguideMore reviews of this product (245)View product websiteIt's called "skip the line" but we ended up waiting in line for over an hour.

Miss SaigonMore reviews of this product (5)View product websitegreat show, but was put all the way in the back when there were 1000 open seats

Burj Khalifa - At the Top (Level 124 & 125)More reviews of this product (132)View product websiteHad a great experience. Will visit again for sure.

Skip the Line Catacombs Tickets with AudioguideMore reviews of this product (245)View product websiteGreat service for skipping the lines

Skip the Line Catacombs Tickets with AudioguideMore reviews of this product (245)View product websiteOur purchase literally saved hours of wait time. The line was around the block, yet we were ushered immediately to the front.

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