Headout Reviews

Hi,

We sincerely apologise for the delay in getting in with your skip the line tickets. The longest we have heard from any other customer has been 30-45 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. It was during peak season that the Catacombs requested all third party sellers, including ourselves, to limit the number of tickets we sold for any given day, as well as allot times for entry so not too many people try to gain entry at the same time, which not only increases the already long lines but is also a safety hazard. Please also kindly note that that Catacombs tickets on the official website itself costs the same as our website. We charge one Euro extra as conevience.

I have already raised the issue with the Catacombs management and they have assured us that other than regular security checks there is no reason why you had to wait so long.Thanks a lot for your detailed review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.

All the very best

Viraaj Arora

Head of Customer Success

Hi Kistina,

We are absolutely delighted that we could make your Catacombs visit more fun. Thank you so much for taking the time to leave the review. Its a pleasure to serve you. Hope that you will use us again on your next adventure.

All the very best.

Viraaj Arora

Head of Customer Success

Hi Paul,

We sincerely apologise for the delay that despite having a passport entry ticket, you had to wait in a queue .  We also appreciate that you realised the fact that other than regular security checks there is no reason why you had to wait so long.

 

Once again please accept our sincere apologies for the inconvenience caused to you.

All the very best.

Viraaj Arora

Head of Customer Success

Dear Anthony,

Sincere apologies for all the inconveniences caused. We completely understand how frustrating it must have been for you and your family but we would like to inform that we have clearly mentioned this additional information on our website that the access to Eiffel Tower summit is conditioned to the management of visitor flow by the Eiffel Tower and by security measures. However in such an unlikely event, partial refund of the value of a summit pass is provided. 

We definitely recommend going through all the details and the cancellation policy before booking an experience. Again, please accept our deepest apologies for the inconvenience caused to you.

All the very best.

Viraaj Arora

Head of Customer Success