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Hot Diamonds Reviews | Customer Service Reviews for https://www.feefo.com/reviews/hd-group-ltd | Feefo

Displaying all 5,043 reviews

Trusted Customer

Feefo Verified

6 days ago

Extender

Quick to order and deliver great service

Product reviews

Date of purchase: 01/05/2026

Helen

Feefo Verified

GBR

6 days ago

What Helen said about Hot Diamonds:

Good service always

Always excellent service with good comms.

Product reviews

Date of purchase: 01/05/2026

Trusted Customer

Feefo Verified

7 days ago

Excellent service

Excellent as usual

Product reviews

Date of purchase: 25/04/2026

Trusted Customer

Feefo Verified

7 days ago

Service was okay. I would have preferred to see the items on a model to give me an idea of their size. The delivery and packaging was good.

Agnes

Hot Diamonds

2 days ago

Good morning, Thank you for taking the time to post your feedback. With regard to the images on our website, both the Quest Filigree Circle Earrings and the Quest Filigree Bangle are shown on a model in the second image on each respective product page. The measurements are also provided in the product summary section. I am very sorry if this information was not clear or was easy to miss. I am also very sorry to hear that you are disappointed with the bangle. Please feel free to return it for a full refund by following the free returns instructions included in the delivery note. If you need any assistance, please do not hesitate to get in touch with our customer service team on 0800 0234481 or enquiries@hdgroup.com. Please accept our apologies for all the disappointment and inconvenience caused. With kind regards Agnes

Product reviews

Date of purchase: 27/04/2026

Florence Cluness

Feefo Verified

7 days ago

What Florence Cluness said about Hot Diamonds:

Excellent it was with me the day after we bought it

Product reviews

Date of purchase: 27/04/2026

Deb Pritchard

Feefo Verified

GBR

7 days ago

What Deb Pritchard said about Hot Diamonds:

AMAZING

Excellent service - Speedy delivery, regular update on the status of my order. Excellent communication all round.

Product reviews

Date of purchase: 29/04/2026

Trusted Customer

Feefo Verified

7 days ago

Gorgeous unique design earrings

Good communication throughout the process, kept updated on delivery and the items were delivered on time and as expected. They came well packaged in a sturdy box with a beautiful gift box and gift...

Product reviews

Date of purchase: 25/04/2026

Rupinder Phull

Feefo Verified

GBR

8 days ago

What Rupinder Phull said about Hot Diamonds:

Lovely Bracelet

Package arrived on time and through a good courier service.

Product reviews

Date of purchase: 24/04/2026

Suse

Feefo Verified

GBR

8 days ago

What Suse said about Hot Diamonds:

Excellent company but delivery partner, DHL not so good

Website easy to use, communication and follow up excellent. Your delivery partner - DHL, leaves a lot to be desired, couldn't find my address first time and second time didn't wait for a signature....

Agnes

Hot Diamonds

7 days ago

Good morning, Thank you for taking the time to leave your review. I am truly sorry for the poor service provided DHL. They should not have left the parcel and said that it was signed for- we will raise this with them. With kind regards

Product reviews

Date of purchase: 29/04/2026

Trusted Customer

Feefo Verified

8 days ago

Great products & Service A*

Fantastic as always! Easy to order and speedy dispatch. The gift bag nside the main delivery was lovely. Bought for a birthday so perfect!

Product reviews

Date of purchase: 29/04/2026

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Enchanting Encased Earrings - Rose Gold Plate Accents

Tender Waterfall Marquise Statement Necklace

HD X Golden Edit Believe Earrings - Silver

HD X GE Delicate Pointed Twist Heart Earrings

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Hot Diamonds Reviews

'Storyteller' 16"-18" Sterling Silver Box ChainMore reviews of this product (46)View product websiteGreat quality And price

HD X Golden Edit Believe PendantMore reviews of this product (7)View product websiteSecond time of purchasing this necklace for a present. It looks lovely on, stands out but not in an overstated way. Approx. 1 inch in diameter. Comes beautifully packaged ready for gifting

Kiss Me Micro Amulet EarringsMore reviews of this product (3)View product websiteThey match my necklace I already have 😁

Quest Filigree Circle EarringsMore reviews of this product (12)View product websiteI bought these to match a bangle. The bangle was very disappointing. The earrings were just okay. As a set they were not as good as I had expected. I would not recommend them or will not buy them...Read more

Quest Filigree BangleMore reviews of this product (14)View product websiteThe bangle was a lot thinner than I expected. I don't think l the picture of the item was a true reflection of the actual product. I was very disappointed.

Trio Bangle - Tri-colourMore reviews of this product (3)View product websiteMy bangle is so beautiful. Thankyou

White Topaz Drop EarringsMore reviews of this product (28)View product websiteAMAZING - Beautiful jewellery, excellent packaging and speedy delivery with regular updates on the status of my order. I was lucky enough to receive the 'Romantic Pendant' necklace as a gift 19 years...Read more

Kiss Me Micro Amulet EarringsMore reviews of this product (3)View product websiteThese earrings are beautiful! I bought them for myself after buying them in gold for a friend. Both bought at sale price which made them a great buy. Top quality, great price and unique design. I...Read more

Elegant BraceletMore reviews of this product (8)View product websiteBought this as an anniversary present for my wife and she loved it. Like a lot of the Hot Diamonds range, the bracelet is good quality, looks great and at a reasonable price.

Striking Star EarringsMore reviews of this product (14)View product websitelovely, delicate earrings

Forget Me Not Drop PendantMore reviews of this product (23)View product websiteBought for my daiughter for her birthday. She already has the Forget Me Not ring and earrings. Think she will love it. As usual, fantastic serice from Hot Diamondss!

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