Was not impressed by your advisor when he visited us at ARINC. Did not understand or appreciate my position as an existing pension recipient (HM Forces) and the intention to reduce my income.
...
The H-L Personal financial consultants I have dealt with have been excellent.
But the Help Desk e-mail responses to my private e-mail enquiries have appeared to be rather rushed and incomplete,...
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Date of purchase: 01/12/2012
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Trusted Customer
13 years ago
Wealth of information on the web site and easy to use interface.
Great web site. Slow response to emails though. Definitely feel like a "account number" not a valued customer.
Hargreaves Lansdown
Hargreaves Lansdown
13 years ago
Thank you for your feedback. We are very proud of our award winning Vantage Service, and are very sorry that you feel like an account number. We aim to respond to all emails as quickly as possible, sometimes during busy times of the year this can take slightly longer, or if additional investigation is required. For an immediate answer by a real person, our Bristol based Helpdesk is on hand to answer your questions on 0117 900 9000.
Jason Trask - Vantage Administration Manager
We’re the UK’s number 1 investment platform for private investors. For over 35 years we've helped investors save time, tax and money on their investments. Today we're trusted with more than £86 billion by 1,015,000 clients.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We’re the UK’s number 1 investment platform for private investors. For over 35 years we've helped investors save time, tax and money on their investments. Today we're trusted with more than £86 billion by 1,015,000 clients.