I never got the box. Their seller sent VERY cheap & nasty substitute. Bought elsewhere
Louise
hardtofind.
2 years ago
I'm truly sorry to hear about the issue you've encountered, and I appreciate you bringing it to our attention. We sincerely apologize for any inconvenience caused by the substitute.
To assist you further, our team will conduct a thorough investigation into your order. We'll reach out to you directly to gather more details and ensure a swift resolution. Your satisfaction is our priority, and we're committed to making things right.
Thank you for your patience, and we'll be in touch soon.
Best regards,
Louise
Product reviews
Louise
hardtofind.
2 years ago
I appreciate your response. I understand the concern about not receiving the box. To assist you further, could you please provide your order details? This will help us investigate the matter and provide you with the necessary information or resolution.
Thank you for your cooperation, and we look forward to resolving this for you.
Best regards,
Louise
Date of purchase: 25/11/2023
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Katie Moorfoot
Feefo Verified
Noosaville QLD
2 years ago
What Katie Moorfoot said about hardtofind.:
Very happy with my bookmark, it's exactly what I was looking for. Product arrived just as described and on time.
Fast delivery.
Well packaged.
Gift packaging /
Presentation box is fabulous and would impress any whisky lover. Good size tasting bottles- a lot I looked at are too small but Titans of Time bottles...
The bookmark looked much nicer in photos,
I was quite embarrassed to gift it as it arrived and seemed very small.
The personalised initials in the top tag are so small they are barely visible
Louise
hardtofind.
2 years ago
I'm sorry to hear about your disappointment with the bookmark. Your feedback is crucial to us, and we apologize for any inconvenience caused.
To address this issue, could you please provide your order details? This will enable us to investigate and work towards a suitable resolution, such as a replacement or refund.
We appreciate your understanding and value your input as we strive to improve our products and services.
Best regards,
Louise
Product reviews
Louise
hardtofind.
2 years ago
I'm sorry to hear about your disappointment with the product, and I appreciate you sharing your concerns. Your feedback is important to us.
We value your input and apologize for any inconvenience caused. Thank you for your patience and cooperation.
Best regards,
Louise
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
