Dear Brenda Walsh
Thank you for taking the time to share your feedback. We genuinely appreciate your honesty, especially coming from someone with your level of experience in the travel industry.
We're sorry to hear that your experience did not meet your expectations. We always strive to provide exceptional service and create memorable experiences, so it's disappointing to know we fell short in your case.
If you're open to it, we would value the opportunity to learn more about what specifically didn’t meet your expectations. Your insights could help us improve and ensure a better experience for all our guests.
Please feel free to contact us directly at reservation@happyshuttlecancun.com, and we’d be happy to discuss this further.
Warm regards,
Julio Navarro
Customer Service Supervisor