Hallstone Direct supply sustainable and responsibly sourced Landscape & Garden products with free delivery to 85% of UK mainland
Service
5
/5
Product
5
/5
5
4
3
2
1
1
0
0
0
0
1
ratings over the past year
Hallstone Direct is no longer an active Feefo customer
Displaying all 4,454 reviews
RM
ricky mullen
10 months ago
Date of purchase: 19/09/2023
What ricky mullen said about Hallstone Direct:
Turf is very good quality.
Product reviews
Great turf, very green, nice and brown underneath. Recommend 👌
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Trusted Customer
1 year ago
Date of purchase: 05/07/2023
Have previously ordered turf from here before. Turf wasn't delivered to the property as the delivery driver had brought the wrong pallet truck. Had to hand ball turf onto the property.
Sarah
Hallstone Direct
1 year ago
I am sorry to hear that the delivery did not go as expected, we were not aware of this at the time. I have raised a partial refund as a goodwill gesture for the inconvenience caused.
Product reviews
Disappointed with quality of turf, nearly 7m2 worth was unable to use - already torn and far too thin, no sod with the turf.
Sarah
Hallstone Direct
1 year ago
I am sorry to hear that some of the rolls were damaged on arrival. We do like to have these reported to us at the time of delivery to enable us to investigate this fully. However on this occasion I have raised a refund for these rolls.
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Trusted Customer
1 year ago
Date of purchase: 08/06/2023
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My soil was delivered and mostly spilled over the driveway and the turf was pretty dry when arrived granted it is summer they should arrive extra damp
Sarah
Hallstone Direct
1 year ago
I am sorry to hear that your topsoil was delivered in this manner however as this is not a Hallstone product we can't comment.
Product reviews
Both arrived incredibly dry
Sarah
Hallstone Direct
1 year ago
I am sorry to hear that you were disappointed with your turf on arrival. Whilst we do irrigate our turf when needed this is no real replacement for natural rainfall. I hope that with the watering your new lawn will have received the turf now looks more as you desire. Please don't hesitate to contact us with photos if you have any further queries.
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LB
Leonardo Bocci
1 year ago
Date of purchase: 06/04/2023
What Leonardo Bocci said about Hallstone Direct:
Excellent service and product
Sarah
Hallstone Direct
1 year ago
Thank you for your feedback.
Product reviews
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Trusted Customer
1 year ago
Date of purchase: 05/04/2023
Very easy to use website, find products well and payment good too. The female who came to delivery the turf was pleasant and went the extra mile. Refreshing today. Thankyou.
Product reviews
Turf always first rate, this is my third order with Hallstones, I will miss them when they go trade only.
Sarah
Hallstone Direct
1 year ago
Thank you for your feedback, it is always nice to hear from returning customers. Hallstone turf will still be available through our stockist network which can be found via our stockist locator at www.hallstone.co.uk
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JT
Jim T.
Essex
1 year ago
Date of purchase: 21/03/2023
What Jim T. said about Hallstone Direct:
I ordered 60 rolls of turf but only 56 were delivered.
Product reviews
As I have already mentioned I was delivered 56 rolls of turf when I ordered 60.
The turf arrived on two pallets via a third party carrier. The delivery service itself was exemplary, the driver arrive
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Sarah
Hallstone Direct
1 year ago
Thank you for your feedback. I will be in touch with you directly to resolve this matter.
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NT
Nathan Taylor
1 year ago
Date of purchase: 16/03/2023
What Nathan Taylor said about Hallstone Direct:
easy to buy, delivered on the day advised and the grass itself it fantastic exactly what was needed. Recommendations on line helped me chose this product
Product reviews
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ME
Mr chris Elstone
1 year ago
Date of purchase: 28/02/2023
What Mr chris Elstone said about Hallstone Direct:
Easy to use the website,service was really good and delivery was excellent, overall very happy.
Product reviews
Lawn turf, and was very glad I used this firm, very happy.
Sarah
Hallstone Direct
1 year ago
Thank you for your feedback.
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Trusted Customer
1 year ago
Date of purchase: 03/03/2023
Very good!
Product reviews
The compost seemed to be the same quality and consistency as my previous order however there were a few small pieces of plastic that were found nothing major and it has made no difference to the quali
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Sarah
Hallstone Direct
1 year ago
Thank you for your feedback and I’m sorry to hear things weren't quite as expected.
We strive to provide products of the highest quality we would be happy to look into this further for you if you would like to get in touch to discuss.
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LT
Luke Taylor
1 year ago
Date of purchase: 01/03/2023
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What Luke Taylor said about Hallstone Direct:
1 star for the product
0 for the customer service
Turf was dry, yellowing, roughly cut, a lot were squashed due to it being stacked poorly. I rang on delivery and was told to just lay it!
Extremel
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Product reviews
Terrible product, absolutely no chance this was freshly cut. I wouldn’t have bought this if it was on clearance, or if they were giving it away for free.
Sarah
Hallstone Direct
1 year ago
Thank you for taking the time to speak with me recently. I am glad that we have been able to resolve this matter for you.
Hallstone Direct supplies sustainable and responsibly sourced Landscape & Garden products to trade and retail customers such as Turf, Topsoil, Bark Mulch and Wood Play Chippings with free delivery to over 85% of UK mainland addresses.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Hallstone Direct supplies sustainable and responsibly sourced Landscape & Garden products to trade and retail customers such as Turf, Topsoil, Bark Mulch and Wood Play Chippings with free delivery to over 85% of UK mainland addresses.