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Haka Tours Reviews

https://hakatours.com
Rated
Excellent

Haka Tours is an award-winning New Zealand tour operator. NZ owned & operated, our guides promise a 100% authentic experience.

Service
4.2
/5
Product
4.2
/5

5

4

3

2

1

16

1

2

0

3

22

ratings over the past year

Displaying all 69 reviews
Trusted Customer
1 month ago
Date of purchase: 24/07/2024
It was pathetic no proper breakfast. Tour guide was rude and wanted things done his way. No proper organisation skills.
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General Manager
Haka Tours
1 month ago
Kia ora. Thank you for taking the time to leave a review. We’re sorry to hear you had a disappointing experience. We pride ourselves on delivering a high quality and enjoyable experience for every guest – so please accept our apologies that you did not. You had an experienced guide who has been with us for over two years and we have always received great feedback about his guiding, however, we have passed your review on to our operations team to investigate further. Our breakfast consists of cereal, toast, spreads, yogurt, fruit, tea, coffee and juice, this information is available on our website - all guests are able to purchase breakfast items elsewhere or get breakfast at a cafe, depending on the day's itinerary. We’re sorry you didn’t feedback to us whilst on the tour, so that we could have dealt with your complaint at the time and made things more enjoyable for you. Please feel free to reach out to info@hakatours.com if you would like to connect with us directly. Ngā mihi, Carys - Haka Tours
Trusted Customer
1 month ago
Hi Carys, I don’t see if the customer has paid $5000+ for 21 days NZ tour experience.Why should they be buying their own breakfast? Unless you guys just wanted to mint money out of customers. The guide was unprofessional and rude in so many places he forgot to inform us things like kayak is cancelled due to it being winter tour and hated to be asked a lot of questions. Anyways I left NZ with a heavy heart as now I am in India already. This is my honest feedback and no two individuals are the same. You guys should check Tripadvisor for legendary tour their are really bad feedbacks there.
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General Manager
Haka Tours
1 month ago
Hi, I think there's some miscomms here - I was just clarifying that breakfast is included. No one's expecting customers to purchase anything in addition to what's been provided. Once again, we've passed on your feedback onto the operations team and I can assure you it will be looked into further. We're really sorry to hear about your disappointments - that's genuinely not the experience we want our customers to have.
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R.K.L.
NY
1 month ago
Date of purchase: 20/07/2024
What R.K.L. said about Haka Tours:
Our tour guide Grant was great! And hostels were clean and friendly.
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KC
Karen Cushing
Cambridge, MA, USA
4 months ago
Date of purchase: 31/03/2024
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Neil Marshall
Sunderland
4 months ago
Date of purchase: 26/03/2024
What Neil Marshall said about Haka Tours:
Fantastic. Connor was great throughout
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Oscar Rosales
6 months ago
Date of purchase: 02/12/2024
What Oscar Rosales said about Haka Tours:
The route was great. Our guide, Duli, was pretty knowledgeable and went out of his way to make sure everyone had the best of times. I will say though that if you reserve optional activities, it might
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Laurie Ruppel
7 months ago
Date of purchase: 28/01/2024
What Laurie Ruppel said about Haka Tours:
I would give the tour itself 4.5 stars, but our guide really made it a 5-star experience. Although we didn’t get to see a couple of points of interest due to timing, everything we did see was fabulou
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Trusted Customer
7 months ago
Date of purchase: 18/12/2023
New Zealand was beautiful but I would not travel with Haka again. I was being bullied by girls in my group and they made comments at the group dinners to publicly humiliate me and no one stood up for
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Trusted Customer
8 months ago
Date of purchase: 20/12/2023
Phenomenal Tour and people. Rhys was beyond superb of a tour guide and very caring and helpful. Accomodation was really good too and food options. I felt safe throughout and was well looked after. The
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Trusted Customer
8 months ago
Date of purchase: 12/09/2023
Pros: - You see a lot of the South Island and I felt like you get a good diversity of locations, from lakes to beaches to glaciers. I feel like I can honestly say I saw as much of the South Island as
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Trusted Customer
9 months ago
Date of purchase: 13/11/2023
Very inexperienced tour guide. Didn't expect this from Haka or Interpid. I have no works to express, as not only one person but the group was not happy. I am glad I was only there for few days. Horr
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About Haka Tours
Haka Tours was born over a decade ago from the dreams of one man who wanted to reimagine how small group adventure tours were run. From the very first tour in June 2007 until now there’s been no looking back, and 13 years on we’re incredibly proud to be regarded as New Zealand’s leading small group adventure operator. As we’ve grown, we’ve stayed true to our core values which remain the key to our success. Ultimately, when you travel with Haka, you’re not travelling with a multinational corporate or a big international brand, but with an authentic, locally-owned business that puts you, the customer, at the centre of everything we do. Our point of differences are (1) SMALL GROUPS: with a maximum of 16 people, our small group tours make for a far better travel experience. (2) OPTIONAL ACTIVITIES: experience NZ your way by choosing from over 70 optional activities to add to your tour. (3) CULTURAL EXPERIENCES: every tour includes experiences to teach you about our unique Māori culture. (4) 100% KIWI: we’re NZ owned & operated and our guides promise a 100% authentic Kiwi experience.
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illies Ave Office Park Suite 101, 27 Gillies Ave, Newmarket, Auckland, 1023, New Zealand
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About Haka Tours
Haka Tours was born over a decade ago from the dreams of one man who wanted to reimagine how small group adventure tours were run. From the very first tour in June 2007 until now there’s been no looking back, and 13 years on we’re incredibly proud to be regarded as New Zealand’s leading small group adventure operator. As we’ve grown, we’ve stayed true to our core values which remain the key to our success. Ultimately, when you travel with Haka, you’re not travelling with a multinational corporate or a big international brand, but with an authentic, locally-owned business that puts you, the customer, at the centre of everything we do. Our point of differences are (1) SMALL GROUPS: with a maximum of 16 people, our small group tours make for a far better travel experience. (2) OPTIONAL ACTIVITIES: experience NZ your way by choosing from over 70 optional activities to add to your tour. (3) CULTURAL EXPERIENCES: every tour includes experiences to teach you about our unique Māori culture. (4) 100% KIWI: we’re NZ owned & operated and our guides promise a 100% authentic Kiwi experience.