Gray Line Reviews

Hello, I would first like to thank you for choosing Gray Line and apologize for your less-than-satisfactory experience. I am sorry to hear that your time with Gray Line New Orleans did not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your experience to our attention here at our Worldwide office. We contacted Gray Line New Orleans on your behalf regarding your experience. Our local team looked into the issue and determined that, upon reservation through grayline.com, an employee-in-training did not complete the final step in which the customer is emailed a scannable boarding pass. They understand that this gap in training negatively impacted your experience and it is being addressed with the full team to ensure it won't happen again. We are pleased that you enjoyed the cruise and we are once again very sorry for the experience. If you need any further assistance, please contact us at support@grayline.com - The Gray Line Worldwide Support Team

Hello, Thank you for choosing Gray Line and we are very sorry to hear about this recent experience. Our team in Halifax had to adjust the departure time of the tour (it was never cancelled) due to the tides in Charlottetown. Our team in Halifax reached out to you multiple times prior to departure to inform you of the change, but was never able to get ahold of you. As you were unable to take the tour as scheduled, we have fully cancelled and refunded your booking. Again, we are sorry to hear about this experience, and we wish you the best with your future travels. - The Gray Line Worldwide Support Team