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Gray Line Reviews

https://www.grayline.com
Rated
Excellent
Service
4
/5
Product
4.1
/5

5

4

3

2

1

91

18

18

11

18

156

ratings over the past year

155 out of 20,489 reviews
Time:
Past year
Trusted Customer
3 days ago
Date of purchase: 30/06/2025
Heidiland Tour
I found that when using Google on my computer that my sale did not progress to the payment stage, but I was able to purchase on my husband's computer using Bing. There was a glitch when clicking on...

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Trusted Customer
4 days ago
Date of purchase: 30/06/2025
Didn’t get any service unfortunately because tour was cancelled
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Gray Line Customer Support
Gray Line
2 days ago
Hello, We are very sorry to hear about this recent experience in Halifax and we appreciate you taking the time to share it with our Worldwide team. We are looking into this and we will update you shortly. Should you need anything else in the meantime, please reach out to us at info@grayline.com - The Gray Line Worldwide Support Team
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Trusted Customer
5 days ago
Date of purchase: 30/06/2025
Using Gray-Line bus tours.
Not yet undertaken. It will take place this Saturday. Hard to determined or give feedback on a future event. Give me this feedback form afterwards. Thank you.
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Thomas Hanson
York, UK
5 days ago
Date of purchase: 29/05/2025
What Thomas Hanson said about Gray Line:
Highly Informative KSC Tour with Oscar's Guidance
The service was fast, efficient, and informative. Oscar's knowledge of the space centre eclipsed that of some of the actual staff there, and even though there have been restrictions put in place for...

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Trusted Customer
8 days ago
Date of purchase: 10/06/2025
Bucket list trip
The tour ran smoothly from the pickup at the port to our return back to the ship. Our guide was informative and courteous.
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Trusted Customer
12 days ago
Date of purchase: 21/06/2025
It was as billed, we saw the places we wanted to revisit on subsequent days
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Rich P
Germany
15 days ago
Date of purchase: 20/06/2025
What Rich P said about Gray Line:
fine
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Julie
Chicago
15 days ago
Date of purchase: 19/06/2025
What Julie said about Gray Line:
Good overview of Frankfurt
Staff was all good.
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Taylor Barda
19 days ago
Date of purchase: 15/06/2025
What Taylor Barda said about Gray Line:
Tickets for Lufthansa express bus did not work.
Haven’t been contacted yet about a refund for a ticket that did not function properly.
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Gray Line Customer Support
Gray Line
14 days ago
Hi there, I would first like to thank you for choosingGrayLineand apologize for your less-than-satisfactory experience. I am sorry to hear that your time withGrayLine Munich did not meet the high expectations established by our destinations throughout the world. As a global leader in sightseeing, we rely heavily on the feedback of our customers to ensure the best sightseeing adventures throughout the globe. For this, I thank you for bringing your booking issue to our attention here at our Worldwide office. We have processed a full refund due to this experience. We are also in close communication with Gray Line Munich to ensure this does not happen to guests in the future. We strive for each guest to have an enjoyable and easy experience, and we are sorry that this was not the case. - The Gray Line Worldwide Support Team
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Trusted Customer
20 days ago
Date of purchase: 15/06/2025
Easy to book and great details on the tours
Easy to access. Easy to book. The tour details clearly show what to expect and the time frame. This was recommended by my travel agent so I was glad to see it was as easy as was told to me
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.
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(303) 539-8502
1541 N. Marion St. #18267, Denver, Colorado, 80218, United States
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About Gray Line
Gray Line is the largest provider of sightseeing tours on the planet. For more than 100 years, Gray Line has been at the center of creating and operating the best traveler experiences in the world’s most sought after sightseeing destinations. With thousands of tours and experiences in more than 700 locations, spanning six continents, Gray Line is also the largest direct supplier of destination services to online travel sellers, wholesalers and travel agents. Founded in 1910, Gray Line has grown into the most well-known consumer brand in sightseeing tours. Its global network of elite providers operates day tours, airport transfers, hop-on hop-off tours, multi-day packages, walking tours and other specialized destination services. For more information, visit GrayLine.com.