Beantown Trolley and Harbor Cruise - One Day Pass

Hi Grayson, 

We're very sorry to hear that your day spent with our Boston Gray Line team was affected negatively due to the ride quality of our Beantown Trolley. These Trolleys were chosen for their unique appearance and ability to stand out in the city; they are vintage San Francisco Style trolley vehicles that have been converted to road use for our tours. Based on that, we do recognize that they many not ride as smooth as modern day vehicles, but their novelty in the city is definitely appreciated by our customers, and is often times the recognizing factor for our services for guests and non-guests alike. Once again, we are sorry that their riding comfort affected your overall experience--certainly not our intention! 

Hello Frances, 

Thank you for taking the time to let us know your about this recent interaction with our guide in Boston. As stated on all of our tour description pages, gratuities are not included in the booking price--we note this because we like to let our customers choose the amount to tip based on the level of service they felt was provided, or not. That being said, we certainly do not condone this type of interaction between our valued customers and tour guides, and want to let you know that this should not represent the Gray Line Brand as a whole. We have already reached out to our Boston Offices regarding this case, and hope to deter these types of uncomfortable interactions between our future customers and guides. We hope that in light of this, you might reconsider your stance with Gray Line, and look to join us on another sightseeing experience in one of our many locations worldwide!

-The Gray Line Team

We're very sorry to hear you had a bad experience. We definitely will tell our guides to balance jokes and history to appeal to every customer!