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Gray Line New York Reviews

https://graylinenewyork.com
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ratings over the past year

Displaying all 245 reviews
Trusted Customer
3 years ago
Date of purchase: 03/12/2021
FRAUD! Gray Line is OOB in NYC but they still took our money for a tour.
Disclose that they are out of business in NYC and stop web advertising and fraudulently charging customers for services they cannot and will not deliver. Stop unethical dishonest business practices....

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Trusted Customer
3 years ago
Date of purchase: 02/12/2021
No more Grayline!
Grayline out of business, big bus ads need updating. No bus in NYC say grayline!
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Mrs Dawn McInnes
3 years ago
Date of purchase: 29/11/2021
What Mrs Dawn McInnes said about Gray Line New York:
Do not purchase from this supplier
They sold me bus tickets for a Travel company that are no longer redeemable from the Port Authority so I had to purchase 3 x brand new tickets from the Port Authority direct. I have emails and am...

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Trusted Customer
3 years ago
Date of purchase: 29/11/2021
Avoid unless you like disappointment
I followed the redemption instructions on the day of my booking only to be told by another company that Grayline didn't offer this trip anymore. I had to rebook with another company and pay again. I...

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Mr David Dunham
NYC
3 years ago
Date of purchase: 01/11/2021
What Mr David Dunham said about Gray Line New York:
Poorly organized company
I had a confirmation starting at 8AM no one showed up. I called they said wait till 8:30 AM that they will be there. Waited till 830 and a guy selling tickets showed up and he said no it doesn't...

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Mr David Lindstrom
3 years ago
Date of purchase: 31/10/2021
What Mr David Lindstrom said about Gray Line New York:
Refunds?
They will sell you same day ticket even though buses have stopped running. It says refund quaranteed but not true.
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Kenneth Grimes
Oregon
3 years ago
Date of purchase: 26/09/2021
What Kenneth Grimes said about Gray Line New York:
The Grayline office shut down. Had to buy tour ticket from Big Bus. Refund?
The Gray line office was shut down Manhattan. Could find no bus company, including Big Bus that would take our ticket or that could scan our QR code. I called the number on our ticket,...

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Mr Charles Hansen
4 years ago
Date of purchase: 09/06/2021
What Mr Charles Hansen said about Gray Line New York:
The tour I booked was no longer running in NYC
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Trusted Customer
4 years ago
Date of purchase: 28/05/2021
Do not buy tickets from Grayline from Port Authority to Woodbury Commons
Grayline has closed their office at the Port Authority since the start of the pandemic. Grayline should not be selling tickets to Woodbury Commons since they are not running buses there. I took my...

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Trusted Customer
4 years ago
Date of purchase: 15/05/2021
Do not book this service, Grayline did not return to NYC but cells tickets!
I booked at ticket and waited for one hour at the respective grayline bus stop, but no bus arrived. I went back to the Grayline New York Visitor Center which was closed. After 3 hours waiting, I...

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About Gray Line New York
Gray Line New York Sightseeing is THE source for New York City's sightseeing tours, operating the world’s largest iconic red double-decker bus fleet. If you are visiting New York City, look to Gray Line New York for EVERYTHING the city has to offer.
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+1 8006690051
1430 Broadway, Ste 407, New York, New York, 10018, United States
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About Gray Line New York
Gray Line New York Sightseeing is THE source for New York City's sightseeing tours, operating the world’s largest iconic red double-decker bus fleet. If you are visiting New York City, look to Gray Line New York for EVERYTHING the city has to offer.