We booked our airport transfer online the evening before and immediately emailed customer support for clarification as the instructions given were not clear. That email was never responded to. So,...
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Gurrý
Gray Line Iceland
9 years ago
It is truly unfortunate that there was a misunderstanding with your booking and that our staff did not respond to your e-mail immediately. The clarification of the pickup location as it was other than a hotel or a guesthouse on our list was not entered in due time until we received your phone call.
Your booking with us is now cancelled and refund processed - you will receive an e-mail with the receipt from our credit card server as well.
Our sincere apologies for the inconvenience caused due to the late reply to your e-mail
Date of purchase: 10/02/2017
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TC
Trusted Customer
9 years ago
What Trusted Customer said about Gray Line Iceland:
The online booking experience was not too good unfortunately. We had a few problems with the web forms and the resulting booking details. After filling in the fields it crashed a couple of times when...
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Product reviews
Date of purchase: 06/02/2017
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TC
Trusted Customer
9 years ago
What Trusted Customer said about Gray Line Iceland:
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.