Online booking system is simply and works generally well, except for some reason I cannot pay with an Icelandic credit card, whereas foreign cards work well. Another problem is that the system...
I just selected one star as I had to select at least one!!
the worst tour experience ever!
Firstly, why you deduct the fees in advance if you are not sure about the success of the tour or even if...
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Gurrý
Gray Line Iceland
9 years ago
Thank you for writing your review of the Whale Watching part of your tour, I do hope that you enjoyed the second part of the Golden Circle. The whales were not spotted on this tour and all passengers were offered free passes to try again within the next 2 years. I do hope that you will return and join this tour once more.
The Whale Watching tours can be a challenge at any time of year. Wintertime is no different from other seasons as Whales can be spotted all year round and therefore the tours are offered in good faith. Most of the larger animals are actually seen in Winter as well as Orcas, sadly either of these were seen on the tour you participated in.
Your disappointment is understandable as you had high expectations but remember that the Whales are not guaranteed to be seen on demand as they are of course wild and a natural phenomenon that we are lucky to see all around the island.
The Whale Watching company Elding keeps a diary https://elding.is/friday-3-february-2017where the register all sightings and no sightings as well as the types of Dolphins that were indeed seen on tour that day. The experience to be at sea is for many an experience all on its own and many sea birds can be seen as well.
All good wishes and hope to see you in Iceland again
Product reviews
Gurrý
Gray Line Iceland
9 years ago
It is unfortunate that the Northern Lights tours were cancelled during your stay, a refund has certainly been processed. The weather does play an important role whether we operate the tour on any given night. A dense cloud cover, heavy rain or snowfall all indicate that the Northern Lights cannot be seen.
I hope that you can return to Iceland some day and experience this wonderful occurrence that we can see in our sky during the Winter months
Date of purchase: 03/02/2017
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TC
Trusted Customer
9 years ago
What Trusted Customer said about Gray Line Iceland:
very easy to book and separates packages very clear
Gurrý
Gray Line Iceland
9 years ago
Thank you for writing your review of our services, glad you enjoyed your time with us
Product reviews
Gurrý
Gray Line Iceland
9 years ago
Thank you for writing your review, glad to see that our efforts in presenting a nice and clean terminal is noticed. Our staff will certainly be happy to see that you were happy with the service offered
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.