Our trip was cancelled by email with less than 10 minutes notice, this is understandable given the extreme weather and amount of snow. However I am having a difficult time getting a refund with...
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Gurrý
Gray Line Iceland
9 years ago
Thank you for your feedback, the tours were cancelled due to the snowstorm that affected all our tours on February 26th - we delayed the announcement as some roads were about to open out of Reykjavik but this did not happen in due time. Our sincere apologies for the inconvenience and all cancelled tours will be refunded, may take time as they are many to attend to.
No pick up for Northern Lights tour and no email to say cancelled we had to contact them. Erratic collection from Airport with exchange from coach to smaller bus drivers not knowing where to pick up....
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Product reviews
Date of purchase: 26/02/2017
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TC
Trusted Customer
Corona Del Mar, California
9 years ago
What Trusted Customer said about Gray Line Iceland:
Easily booked our tickets online and despite us coming into the heaviest snow storm they've experienced in years - and being stuck on the bus for almost an hour due to the storm - they were...
Our trip South Coast tour was cancelled due to inclimate weather and we were issued a refund; however, the other trips we booked with Grayline were absolutely amazing!
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.